Lime is the world's largest shared electric vehicle company. We’re on a mission to build a future where transportation is shared, affordable and carbon-free. Our electric bikes and scooters have powered 400+ million rides in 250+ cities on 5 continents, replacing an estimated 100+ million car trips. Named a Time 100 Most Influential Company and Fast Company Brand That Matters, we achieved a fully profitable year in 2022, becoming the first in our industry to reach this milestone.

Lime is hiring a Customer Service Agent to join our Executive Support team! In this role, you will report to the Customer Service Manager. You will provide customer support to riders and the entire urban community. When a customer to report an accident you will put yourself in their shoes and work with the customer to problem solve and fix customer issues. You will also be the voice of Lime on our Lime’s social media channels interacting and problem solving with our customers. If you have a passion for providing exceptional customer service and are a collaborator by nature that is results oriented, this is the role for you. Learn more below.

This is a remote position based in Poland. This position does require you to work flexible hours days/ nights and on the weekends.

The ideal candidate will have experience working in an evolving startup environment. You will be an in the moment problem solver with the ability to think about the short term and long term plan. You're energized about building and scaling and being part of a forward-thinking organization.

What you'll do:

Build long lasting trusted relationships with our customers through open and interactive communication
Provide accurate, valid and complete information to customer inquiries via outbound calls, emails, and social media; escalating where necessary
Handle customer complaints, identifying appropriate solutions and alternatives within the established time requirements that result in resolutions
Maintain and improve quality results by adhering to standards and guidelines
Focus on continuous process improvement by identifying and recommending improvements to processes within the function
Keep records of customer interactions, process accident records and file documents.
Resolve complex cases related to payments and application issues .

About you:

1-2 years of work experience in a customer support role with good typing skills; supporting customers verbally and in written format with the ability to juggle both simultaneously
Fluent in written and verbal English
Excellent writing and communication skills; ability to write and speak in a clear and professional manner
A problem solver with an analytical mindset and influencing skills that results in successful resolution
Demonstrated proficiency utilizing a computer with experience in Google Suite

Preferred:

Bilingual in French, German or Spanish
International calling experience

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Why Lime?

When you join Lime, you join a global community of smart, caring, talented individuals working together to deliver world-changing results; striving to create an experience that enables Limers to do their best work. Here are some ways we support and invest in our team:

Competitive salaries, performance-based annual bonus and pre-IPO equity

Health and wellness offerings for all team members starting day one including access to top-tier fitness and mindfulness apps

Flexible vacation policies with ample paid holidays tailored to country of residence

Fully-paid leave following the birth or adoption of a child and financial, medical and educational support for Limers pursuing parenthood

Support for retirement and financial goals with unlimited access to financial advisors

Unlimited, complimentary use of our vehicles in hundreds of cities around the world

Professional growth opportunities through quarterly learning days and top-tier tools

Opportunities to connect across teams and locations to network, socialize and volunteer

Culture of belonging with Employee Resource Groups that engage and promote cultural awareness and DEI training across all functions

Consistent recognition of great work through meaningful rewards and career advancements

Benefits and perks vary depending on the nature of your employment and country of residence. Terms and conditions may apply.

If you want to make an impact, Lime is the place for you. Not sure if you meet all the qualifications? If this role excites you we encourage you to apply. Explore all opportunities on our career page.

Lime is an Equal Opportunity Employer, but that’s just the start. We believe different perspectives help us grow and achieve more. That’s why we’re dedicated to hiring and developing the most talented and globally diverse team – which includes individuals with different backgrounds, abilities, identities and experiences.

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Customer Service Associate