Customer Experience Quality Professional (with French)

Customer Experience Quality Professional (with French)

Miejsce pracy: Katowice

Your responsibilities

• Be the go-to problem solver for customers by handling inquiries via chat, email and phone with confidence and care.
• Turn challenges into solutions by troubleshooting issues quickly and delivering accurate, timely answers.
• Create meaningful connections with customers and build relationships that last.
• Work hand-in-hand with internal teams to ensure every case is resolved smoothly and efficiently.
• Keep things organized and transparent by maintaining clear, accurate records of all interactions.
• Spot opportunities for improvement by identifying recurring issues and helping shape better processes and a smarter knowledge base.

Our requirements

• Language talent - fluent in German, ready to connect and communicate with confidence and clarity.
• Confident communicator in English, ensuring smooth collaboration in an international environment.
• Natural problem-solver who loves turning challenges into solutions and thrives in a fast-paced environment.
• Someone who cares about people and enjoys building strong, positive relationships with customers.
• Tech-savvy and organized, comfortable using Excel and Microsoft Office to keep things running smoothly.
• Driven by growth and learning, eager to develop in an international setting and take on new responsibilities.

What we offer

• Practical benefits: private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Sports card.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.
• Early support thanks to Buddy Programs: learn in the flow of work alongside our experts who collaborate on top-tier solutions for global enterprises, including 145 Fortune 500 companies.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Build your development path through internal mobility, mentoring, professional communities, and close support from a People Manager.

Benefits

• sharing the costs of sports activities
• private medical care
• life insurance
• no dress code
• parking space for employees
• extra social benefits
• redeployment package
• employee referral program
• charity initiatives
• access to courses e.g. Excel, VBA, RPA, Customer Care
• unlimited access to Udemy Business
• free chat/call with a therapist

Recruitment stages

• Interview with the recruiter
• Competency Tests/Language Verification
• Video call with a manager
• Final Decision

Capgemini Polska

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.

I agree to the processing of personal data provided in this document for realising the recruitment process pursuant to the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).