Global P&C Claims Transformation Manager ​| f/m/d​

Global P&C Claims Transformation Manager ​| f/m/d​

Miejsce pracy: Warszawa

Your responsibilities

• co-creating the delivery of strategic claims initiatives, ensuring alignment between the Group vision and local execution
• designing and deploying group wide frameworks, tools, and KPIs to elevate claims performance
• leading deep dive analyses across markets to identify trends, performance gaps, and strategic opportunities
• translating insights into actionable recommendations for local and Group senior leadership
• providing strategic input into cross functional initiatives (e.g., GenAI in Claims, Diagnostics, Steering)
• acting as a sparring partner for market level Claims Heads and Group CxO stakeholders
• representing the claims function in global working groups and knowledge sharing formats

Our requirements

• fluency in English
• 7–10+ years of experience in claims transformation, technical insurance, or top-tier consulting
• track record of designing frameworks and KPIs at Group or regional level
• strong conceptual thinking, paired with deep analytical capabilities
• ability to navigate complex stakeholder landscapes and influence at executive level
• willingness for frequent international travel (Europe, Asia, USA)

Optional

• experience working in international, multicultural environments, especially in globally distributed teams
• additional language skills are a plus

What we offer

• Let's be healthy – medical package, sports card, and numerous sports sections – these are some of the benefits that help our employees stay in good shape.
• Let's be balanced – work-life balance is a key aspect of a healthy workplace. We offer our employees flexible working hours, a confidential employee assistant program, as well as the possibility of remote working. However, staying at home with our in-office gaming room and dog-friendly office in Warsaw won’t be easy.
• Let's be smart – we organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses.
• Let's be responsible – each year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future.
• Let's be fun – company-wide bike races and soccer matches, film marathons in our cinema room or other engaging team-building activities – we got it covered!
• Let's be diverse – every team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualifications, experience, and mindset are our greatest benefit!

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• sharing the costs of professional training & courses
• life insurance
• remote work opportunities
• integration events
• employee referral program
• charity initiatives

About the role

As Global P&C Claims Transformation Manager, you will drive the design and execution of technical frameworks, performance models, and transformation levers for strategic claims initiatives across multiple markets. Acting as a senior level contributor, this role combines subject matter depth with strategic influence, ideal for experienced professionals in claims, strategy consulting, or insurance management seeking global impact without direct people management responsibility.

ERGO Technology & Services S.A.

ERGO Technology & Services S.A. (ET&S), a member of the Munich Re and ERGO Group, is delivering integrated IT and business services to international markets. Our expertise lies in providing advanced IT services, with a focus on modern, business-driven technology solutions. On the business side, we also support the Group in various end-to-end insurance processes, including finance, operations, and underwriting. With offices in Warsaw and Gdansk, and strong global partnerships, we foster a dynamic, multicultural environment that promotes diversity and international opportunities.

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