Junior Customer Service Specialist with Spanish (Hybrid 50/50 from Warsaw)

Junior Customer Service Specialist

with Spanish (Hybrid 50/50 from Warsaw)

Junior Customer Service Specialist with Spanish (Hybrid 50/50 from Warsaw)

THE WORK:

• Perform customer service activities related to service and repair requests from the customers over the phone and via e-mail.
• Review and validate contractual agreements related to the service and repair process.
• Manage orders and returns activities in SAP.
• Coordinate the service and repair process by collaborating with internal teams and spare parts vendors.
• Ensure resolution of queries within the contractual metrics.

FLEXIBLE:

The work location for this role may include a mix of working remotely, onsite at a client or in an Accenture office - depending on specific project circumstances.

The position's mode of work

With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.

WHAT’S IN IT FOR YOU:

• Learn how to handle service and repair requests effectively, gain experience in managing orders and returns, and become proficient in using industry-standard software like SAP.
• Develop strong abilities in collaborating with internal teams and external vendors, which will improve your skills in managing complex processes and collaborative problem-solving.
• Gain valuable experience in a dynamic work setting where you'll tackle challenges and improve your customer interaction skills.

HERE’S WHAT YOU’LL NEED

• Fluency in Spanish language (min. C1 level).
• Knowledge of English language (min. B2 level).
• Well-developed communication skills.
• Full time availability, 8 hours daily from Monday to Friday.
• Client orientation and stress resistance.
• Microsoft Office package knowledge (Excel, Word, PowerPoint).

BONUS POINTS IF YOU HAVE:

• Experience in customer service related role.
• Familiarity with SAP.

Research indicates that some candidates, especially the most diverse ones, may hesitate to apply for positions if they don't meet all requirements. If you believe you possess the necessary skills, even if not meeting every requirement, we wholeheartedly encourage you to submit your application.

What we can offer

• Inclusion&Diversity in practice in truly multinational enviroment
• Eco-friendly offices
• Cooperation with globally recognized Clients and access to the latest technology solutions
• Online and classroom trainings to master your skills
• Onboarding program and dedicated Buddy
• Unique community with sport, volunteering activites and outings
• Access to MyBenefit platrofm
• Multisport and lunch card
• Private medical care and life insurance
• Referral program with bonuses for referring new employees
• Modern office in the city center of Warsaw
• Chill room, game room, library and coffee-breaks at terrace

ABOUT US:
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song.

Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.

If you are interested, please send your CV in English by clicking "apply now!" button

When applying please enclose the below statement:

"I hereby consent to the processing of my personal data by Accenture Sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of August 29, 1997 on the Protection of Personal Data (Journal of Laws of 2016, item 922) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture. At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority."

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.