Senior Conversational AI Designer | f/m/d

Senior Conversational AI Designer | f/m/d

Miejsce pracy: Warszawa

Your responsibilities

• designing and implementing complex voice and chatbot dialogues in dialogue management systems to ensure natural and user friendly interactions
• orchestrating and prompting GenAI modules
• further developing, optimizing and updating the design system to ensure consistent user experiences
• supporting and advising international entities in developing new voice assistant solutions or adapting existing ones
• working closely with developers, product owners and other stakeholders to ensure that the solutions meet market requirements

Our requirements

• fluency in English (C1) and good language skills in German (B2)
• university degree in Psychology, User Experience Design, Conversation Design, Linguistics or related field
• professional experience in conversation design, ideally with a focus on voice and chatbot solutions
• basic knowledge of JavaScript
• experience with agile working methods, use of common UX and mockup tools
• experience with prompt engineering and large language models
• strong communication skills
• high level of initiative

Optional

• knowledge of additional European language

What we offer

• Let's be healthy – medical package, sports card, and numerous sports sections – these are some of the benefits that help our employees stay in good shape.
• Let's be balanced – work-life balance is a key aspect of a healthy workplace. We offer our employees flexible working hours, a confidential employee assistant program, as well as the possibility of remote working. However, staying at home with our in-office gaming room and dog-friendly office in Warsaw won’t be easy.
• Let's be smart – we organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses.
• Let's be responsible – each year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future.
• Let's be fun – company-wide bike races and soccer matches, film marathons in our cinema room or other engaging team-building activities – we got it covered!
• Let's be diverse – every team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualifications, experience, and mindset are our greatest benefit!

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• sharing the costs of professional training & courses
• life insurance
• remote work opportunities
• integration events
• employee referral program
• charity initiatives

ERGO Technology & Services S.A.

ERGO Technology & Services S.A. (ET&S), a member of the Munich Re and ERGO Group, is delivering integrated IT and business services to international markets. Our expertise lies in providing advanced IT services, with a focus on modern, business-driven technology solutions. On the business side, we also support the Group in various end-to-end insurance processes, including finance, operations, and underwriting. With offices in Warsaw and Gdansk, and strong global partnerships, we foster a dynamic, multicultural environment that promotes diversity and international opportunities.

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