Customer Success Management Analyst with Croatian

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song.

Join our Microsoft Cloud sales team and help businesses move to the cloud! You’ll connect with new customers, show them the value of Microsoft solutions, and help them find the right fit for their goals.

THE WORK:

• Build relationships with key business and technical stakeholders
• Present Microsoft Cloud solutions tailored to client needs
• Support clients with demos, leveraging Microsoft existing programs
• Provide technical guidance to accelerate the sales cycle
• Identify upselling and cross-selling opportunities
• Understand client business needs and recommend suitable solutions
• Stay up to date with Microsoft technologies and market trends
• Collaborate with internal sales and account teams
• Participate in trainings and continuously develop your skills
• Contribute to achieving and exceeding sales targets
• Assess customer needs and propose best-fit Microsoft solutions
• Provide technical guidance to accelerate the sales cycle
• Collaborate with Scale Seller (CLM) and Deal Acceleration Specialist (DAS)
• Focus on opportunity velocity across the sales cycle

• Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.
• A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).
• Employee Assistance Program - legal, financial, and psychological consultations.
• Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.
• Paid employee referral program.
• Private medical care, life insurance.
• Access to the WorkSmile platform (possibility of using a wide range of products and services, including the Multisport card).

• Minimum 1 year of experience in inside sales, customer success, sales support, or a related commercial role.
• Experience engaging with business and technical stakeholders during customer conversations.
• Experience in supporting sales opportunities, including identifying and driving upselling or and cross-selling activities.
• Experience in presenting technology solutions to customers in a clear and engaging manner.
• Experience in maintaining or updating sales pipeline data ensuring accuracy and consistency..
• Full professional proficiency in Croatian at a minimum C1 level.
• Full professional proficiency in English at a minimum C1 level.

PREFERRED QUALIFICATIONS

• Experience working with Microsoft Cloud solutions.
• Experience providing solution demonstrations or technical overviews.
• Microsoft certifications.
• Experience collaborating with internal sales or account teams.
• Experience participating in pipeline or deal review meetings.

• Laptop
• Additional monitor
• Headphones
• Business phone
• Windows
• Linux
• OS X

• Can switch project

Packages and extras

• Leisure package for families
• Trainings
• Financial bonus
• Healthcare package
• Leisure package
• Healthcare package for families
• Conferences
• Equity
• Language courses

Amenities

• Cold beverages
• Hot beverages
• Integration events
• Fruits
• Chill room
• Car parking
• Shower
• Bicycle parking