IT Service Desk Specialist with German or Dutch (f/m/x)

IT Service Desk Specialist with German or Dutch (f/m/x)

Miejsce pracy: Katowice

Technologies we use

Expected

• Microsoft Office
• Active Directory
• Windows Server

Operating system

• Windows

About the project

Do you speak German or Dutch fluently? Would you like to continue developing your career in the Service Desk area? If so, join our IT Operations Competence Center, which is responsible for delivering projects related to workplace and mobile device support, servers, operating systems, networks, databases, and applications!

We are looking for specialists ready to work remotely in a 24/7 model for one of our food processing industry clients.

Your responsibilities

• Providing remote support for users across applications, operating systems, and computer hardware
• Managing user accounts and access in Active Directory / Entra ID
• Handling Office 365 services and basic telephony system administration
• Supporting mobile devices (Android/iOS) and working with endpoint management tools (e.g., Intune, NinjaOne, ManageEngine)
• Performing initial triage of incidents and service requests via phone, email, or ticketing systems
• Escalating complex issues to higher support levels in line with defined procedures
• Documenting troubleshooting steps, supporting onboarding activities, and contributing to the knowledge base

Our requirements

• Fluency in German or Dutch (spoken and written) and good command of English
• At least 6 months of experience in an IT technical support / Service Desk environment
• Knowledge of Windows OS, Office 365, Active Directory / Entra ID, and Intune
• Familiarity with ITIL concepts and ticketing tools (e.g., ServiceNow, Jira, BMC Remedy, or similar)
• Strong communication and interpersonal skills, with a customer‑oriented mindset
• Willingness to work in a 24/7 shift model and ability to perform well under time pressure
• Fluent in Polish required
• Residing in Poland required

What we offer

• Great Place to Work since 2015 - it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas
• Employment stability - revenue of PLN 2.1BN, no debts, since 2006 on the market
• We share the profit with Workers - over PLN 76M has already been allocated for this aim since 2022
• Attractive benefits package - private healthcare, benefits cafeteria platform, car discounts and more
• Comfortable workplace – class A offices or remote work
• Dozens of fascinating projects for prestigious brands from all over the world – you can change them thanks to Job Changer application
• PLN 1 000 000 per year for your ideas - with this amount, we support the passions and voluntary actions of our workers
• Investment in your growth – meetups, webinars, training platform and technology blog – you choose
• Fantastic atmosphere created by all Sii Power People

Recruitment stages

• Send your CV
• Talk to us about your expectations
• Learn more about our projects and choose the best
• Start your adventure with Sii!

Sii Sp. z o.o.

Sii is the leading technology consulting, digital transformation, engineering, and business services vendor in Poland. We already employ more than 7 300 professionals and implement projects in a variety of industries for clients from many countries around the world. The Great Place to Work title, won 10 times in a row, proves that at Sii, we create a friendly work environment.

Sii ensures that all employment-related decisions are made solely on the basis of qualifications and competencies. We are committed to equal treatment of all individuals, regardless of any protected characteristics, and promoting a diverse and inclusive work environment.