Claims Handling Senior Specialist with German | f/m/d

Claims Handling Senior Specialist with German | f/m/d

Miejsce pracy: Gdańsk

Your responsibilities

• processing and reviewing dental insurance claims in line with internal guidelines
• communicating with insured persons, providers and internal stakeholders
• preparing correspondence and maintaining accurate system documentation
• managing claim payments and recovery of costs
• participating in projects and special tasks related to supplementary dental insurance
• supporting onboarding and training of new employees and trainees
• preparing and handling escalated complaints for executive and supervisory boards

Our requirements

• fluency in English (B1) and German (C1)
• 3+ years of experience in a similar role
• experience in customer service, order management or claims management
• openness, reliability and responsibility
• strong customer orientation and relationship-building skills
• analytical thinking and negotiation skills
• clear and effective presentation skills
• independence and flexibility
• employment in this role will only be possible once it has been confirmed that the Candidate meets the requirement of having no criminal record; the Candidate will therefore be required to provide a copy of a current information from the National Criminal Register. If the above conditions are not met, ET&S will not establish an employment contract with the candidate. Additionally, in connection with recruitment for the current position, ET&S will verify, following the signing of the employment contract, whether the employee is listed in the National Debt Register as a person referred to in Article 2(1)(4) of the Act on the National Debt Register, pursuant to the Labour Code.

What we offer

• Let's be healthy – medical package, sports card, and numerous sports sections – these are some of the benefits that help our employees stay in good shape.
• Let's be balanced – work-life balance is a key aspect of a healthy workplace. We offer our employees flexible working hours, a confidential employee assistant program, as well as the possibility of remote working. However, staying at home with our in-office gaming room and dog-friendly office in Warsaw won’t be easy.
• Let's be smart – we organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses.
• Let's be responsible – each year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future.
• Let's be fun – company-wide bike races and soccer matches, film marathons in our cinema room or other engaging team-building activities – we got it covered!
• Let's be diverse – every team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualifications, experience, and mindset are our greatest benefit!

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• sharing the costs of professional training & courses
• life insurance
• remote work opportunities
• integration events
• employee referral program
• charity initiatives

ERGO Technology & Services S.A.

ERGO Technology & Services S.A. (ET&S), a member of the Munich Re and ERGO Group, is delivering integrated IT and business services to international markets. Our expertise lies in providing advanced IT services, with a focus on modern, business-driven technology solutions. On the business side, we also support the Group in various end-to-end insurance processes, including finance, operations, and underwriting. With offices in Warsaw and Gdansk, and strong global partnerships, we foster a dynamic, multicultural environment that promotes diversity and international opportunities.

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