Remote Customer Service Manager - Global Growth

ParcelHero is seeking an experienced Customer Service Manager to lead a 50-person remote team, drive service quality, and elevate the experience for consumer and business customers as we expand internationally. You will collaborate across CX, QA, product, and technology to optimise processes and scale with a focus on data-driven improvements.

The role demands decisive leadership in a fast-paced, high-volume environment, with a proven track record in process improvement and automation.