Head of Business Development (K/M)

Head of Business Development (K/M)

Miejsce pracy: Pietrzykowice (pow. wrocławski; gm. Kąty Wrocławskie)

Twój zakres obowiązków

• Own and drive new business acquisition within Poland, with primary accountability for identifying, qualifying, shaping, and closing new customer opportunities across the Ingram Micro Lifecycle portfolio.
• Develop and execute a proactive go-to-market and prospecting strategy focused on target sectors, priority accounts, and white-space opportunities, supported by clear pipeline, win-rate, and revenue targets.
• Lead C-level and senior stakeholder engagement for prospective and strategically complex accounts, building trusted relationships and positioning Ingram Micro Lifecycle as a differentiated, solutions-led partner.
• Act as the commercial lead for customer tenders, RFPs, and new propositions, owning solution design, pricing strategy, commercial models, and bid governance through to contract award.
• Champion a strong “opportunity spotting” culture—personally and through the team—identifying customer pain points, translating them into scalable solutions, and mobilising internal stakeholders (Operations, IT, Product, Finance) to deliver compelling propositions.
• Represent Ingram Micro Lifecycle at industry and sector events, actively building a personal network of senior decision-makers, gathering market intelligence, and enhancing brand presence and reputation.
• Develop innovative, value-led propositions aligned to market trends, customer strategy, and operational capability, ensuring differentiation in a highly competitive services landscape.
• Lead the customer experience in collaboration with local site leadership to ensure the day-to-day management of existing customer accounts, setting clear expectations around performance, growth, and service excellence.
• Establish a clear cadence of governance and reporting, including weekly executive-level summaries covering account performance, risks, opportunities, and next steps.
• Ensure Business-as-Usual service performance is delivered as a baseline expectation, enabling broader strategic conversations focused on innovation, expansion, and long-term value creation.
• Oversee key account commercial management, including contract renewals, negotiations, and the commercialisation of incremental services and solutions.
• Ensure robust KPI and reporting frameworks are in place to underpin service delivery, customer satisfaction, and Voice of the Customer outcomes, including participation in QBRs and MBRs where appropriate.
• Hold team members accountable for delivery against objectives, and corrective action where required.

Podział czasu pracy

• 80% New Business Development & Sales Hunting
• 20% Account Growth, Retention & Team Leadership

Nasze wymagania

• Experience within 3PL / 4PL or services environments supporting mobile network operators, consumer electronics, small appliances, retail, Pay TV providers or B2B service providers is highly desirable.
• Degree level qualification - ie Business management, Economics, Finance, Marketing
• Demonstrated success in winning and developing new customer relationships for supply-chain, lifecycle, and services-led solutions across Poland and potentially beyond.
• Strong commercial “hunter” capability, with the confidence and credibility to engage senior decision-makers, procurement leaders, and C-level stakeholders across diverse CEE markets, shaping and closing complex, multi-stakeholder opportunities.
• Excellent communication and presentation skills, able to clearly articulate value propositions, solution designs, and commercial models to customers, executive leadership, and cross-functional internal teams.
• Well-developed commercial and financial acumen, including responsibility for revenue growth, deal economics, pricing, margin management, and P&L performance within a services-led business.
• Solid understanding of forward and reverse supply chain complexity, with specific knowledge of reverse logistics, refurbishment, and lifecycle services relevant to mobile, consumer electronics, and subscription-based technology markets common across the CEE region.
• Working knowledge of quality, environmental, and compliance standards (ISO 9001, ISO 14001), ensuring credibility in customer audits, tenders, and governance processes while maintaining a clear sales-led, growth-focused mindset.

To oferujemy

• Work in an international company with a strong market position.
• Free and confidential employee assistance program for employees and their families, including legal, psychological, and financial support.
• Benefits from the Company Social Benefits Fund (ZFŚS).
• Holiday gift cards.
• Co-financing of private medical care.
• Contribution to a Multisport card.
• Vacation allowance.
• Attractive group insurance offer.
• Team-building events.
• Parking for employees.

Benefity

• dofinansowanie zajęć sportowych
• prywatna opieka medyczna
• dofinansowanie nauki języków
• dofinansowanie szkoleń i kursów
• ubezpieczenie na życie
• możliwość pracy zdalnej
• elastyczny czas pracy
• zniżki na firmowe produkty i usługi
• spotkania integracyjne

Ingram Micro Services spółka z o.o.

Ingram Micro Services is part of the global INGRAM MICRO company, the world’s largest distributor and seller of electronic products, providing services to the world’s leading companies.

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