Specjalista/ka z językiem niemieckim lub niderlandzkim - Obsługa Klienta i Zamówień

Why apply for an Antal job offer?

When your application is successful, you will be supported by a dedicated Consultant who will stay in regular contact with you (via email or phone), help you prepare for interviews with your future employer, and ensure a smooth and professional recruitment process.

About Antal

Antal is a leading recruitment and HR advisory company, present in Poland since 1996 and later expanded to the Czech Republic and Hungary. Across the CEE region, we employ around 150 professionals who deliver a full range of services – from specialist and executive recruitment, employee outsourcing and HR consulting, to employer branding and market research.

Our division-based structure combines deep industry expertise with functional specialisation, enabling us to provide tailored solutions for companies in every sector. We act as a trusted partner for both employers and candidates, sharing our knowledge and guiding them through every stage of the talent journey. We connect exceptional people with the right opportunities and help organisations build successful teams.

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Senior Customer Service Specialist with German 

Location: Krakow 
Model hybrid

 

What You Will Do

 

We'll provide on-the-job training and support to help ensure you quickly pick up the necessary knowledge and understanding. Your scope of duties will be focused on:

 

• Providing front-line support to our clients across phone, email, web chat, WhatsApp and social media (in German as well as English);
• Answering queries from our client base on all of our products and platforms;
• Resolving disputes;
• Providing clients with technical support with our front-end platforms and chart packages;
• Conducting audit checks and client administration tasks;
• Participating in and running various local and international projects or initiatives.

 

You'll also benefit from exposure to a vibrant, commercially driven environment, with development opportunities encompassing everything from client reactivation and retention, premium client service, Trading Services specialisms, as well as dealing and managerial roles.

 

What You’ll Need For This Role

 

• Fluent competency in German and English (verbal and written);
• Previous experience in customer service
• Excellent interpersonal and communication skills;
• A logical and analytical approach to problem solving;
• Confidence to employ basic maths skills, particularly mental arithmetic;
• Strong organisational and time management skills;
• Ability to learn quickly and work under pressure;
• Literacy in MS Office;
• Good working knowledge of any additional European language would be a distinct advantage