UX/UI Delivery Manager (AI)

Expected, Figma

Optional, AI product UX

About the project, Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world., , Your role, As a UI/UX Delivery Manager, you will shape how users experience Neo, Capgemini’s AI platform. You will coordinate end‑to‑end UX delivery, ensuring designs are consistent, intuitive, and ready for implementation across conversational and non‑conversational experiences. Working closely with Product, Engineering, and AI teams, you will translate complex AI use cases into clear user journeys and ensure high-quality, trustworthy interactions that align with product priorities and enterprise standards.

Your responsibilities, Coordinate and plan UI/UX delivery for new features, agents, workflows, and platform enhancements, Structure UX across conversational flows, agent journeys, prompt interactions, and non-conversational interfaces, Ensure quality and consistency of user journeys, wireframes, prototypes, decision trees, and handover documentation, Define and maintain conversation architecture, including intents, responses, and follow-up paths, Design and coordinate decision flows (fallbacks, escalation paths, clarification, confidence handling, user control), Translate feature requests into clear UX requirements and actionable design workstreams, Drive collaboration between UX, Product, and Engineering to ensure implementation-ready solutions, Use user feedback, testing insights, and usage data to continuously improve the experience

Degree in Design, HCI, Computer Science, Product Design, or a related field, Experience coordinating UI/UX delivery in digital or product-driven environments, Strong understanding of user-centered design, design systems, and design-to-development handover, Good knowledge of AI product UX, conversational design, and decision-flow thinking, Ability to structure user journeys, prompt flows, and multi-step interaction patterns, Hands-on experience with Figma (components, libraries, prototyping, documentation), Proven capability to collaborate across Product, Engineering, AI/ML, and business teams while managing multiple streams, Awareness of accessibility, transparency, and user trust, ideally supported by experience with AI assistants, UX writing, or user testing

What we offer, Practical benefits: yearly financial bonus, private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and access to NAIS benefit platform., Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings., Cutting-Edge Technology: Position yourself at the forefront of IT innovation, working with the latest technologies and platforms. Capgemini partners with top global enterprises, including 145 Fortune 500 companies., Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.

Benefits, sharing the costs of sports activities, private medical care, life insurance, no dress code, parking space for employees, extra social benefits, redeployment package, employee referral program, charity initiatives, access to courses e.g. Excel, VBA, RPA, Customer Care, unlimited access to Udemy Business, free chat/call with a therapist

Recruitment stages, Interview with the recruiter, Competency Tests/Language Verification, Video call with a manager, Final Decision

Capgemini Polska , Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.

This is how we work,