IT Technician

Do you enjoy solving technical challenges and supporting users in their day-to-day work? Noratel is looking for an IT Technician to join our IT team and support the operation, maintenance, and development of our IT environment. In this role, you will be responsible for providing technical support to users, maintaining IT infrastructure, and ensuring reliable operation of hardware, software, and network services across the organization. You will work closely with colleagues from different departments, supporting both local and global IT initiatives while contributing to a stable, secure, and efficient IT environment. Role Purpose Responsible for providing technical support and maintaining the company’s IT infrastructure, ensuring reliable operation of hardware, software, networks, and business systems. The role supports users across the organization, resolves technical issues, and contributes to the implementation and continuous improvement of IT services and infrastructure. Key Responsibilities User Support Diagnose and resolve users’ day-to-day software and hardware issues Provide direct and remote support to IT system users Assist the IT team in daily operational activities Hardware & Software Administration Install and configure computer hardware, office equipment, and required applications Perform installation and replacement of computer hardware and network cabling Infrastructure Administration Maintain, install, and troubleshoot Windows Server environments and Network Infrastructure Administer and maintain Active Directory and Entra ID environments Provide basic administration and support for Microsoft SQL databases Projects & Continuous Improvement Actively participate in IT projects and system implementations Take proactive measures to prevent system failures Support continuous improvement of IT services and infrastructure Qualifications & Experience Technical degree in a relevant field Minimum 2 years of experience with 1st and 2nd line support Advanced knowledge of Microsoft Windows operating systems, Microsoft Windows Servers, Hyper-V, and Active Directory Advanced proficiency in Networking Practical knowledge and experience working with Entra ID and Microsoft 365 Admin Console Experience working with an ITSM system Good awareness of Cyber Security Strong multi-tasking, time management, and documentation skills English proficiency at B2 level or higher Ability to learn quickly and a desire to expand your knowledge Good communication skills What We Offer A key role in supporting the IT infrastructure of a global manufacturing organization Opportunities to participate in IT projects and system implementations Close collaboration with colleagues across different functions and locations A culture that values passion, accountability, care, teamwork, and excellence Opportunities for continuous professional development Employment in a global organization with strong engineering heritage Permanent, full-time position in Dobra, Poland About Noratel Founded in 1925, Noratel is a global leader in transformers, reactors, and power supplies, serving industrial customers worldwide. With more than 2,000 employees across Europe, Asia, and North America, we combine local engineering expertise with global manufacturing capabilities. Our strength lies in custom-designed solutions, developed in close collaboration with OEM customers across industries such as energy, industrial automation, healthcare, and transportation. Join Us Be part of a team that helps keep our IT systems secure, reliable, and efficient. If you would like to learn more about the role, feel free to reach out for an informal and confidential conversation.