Senior ServiceNow Enterprise Architect / ESM Advisor

Summary The primary purpose of this role is to design and implement the backend architecture for an AI-powered employee help system leveraging ServiceNow. This involves creating a comprehensive architecture, operating model, and implementation plan to ensure effective workflows and integrations without the need for configuration or development work. Main Responsibilities Validate the current ServiceNow setup, including modules, workflows, customizations, and integrations. Design the target architecture for the integration of AI front door with ServiceNow. Design integration and APIs for how AI interacts with ServiceNow. Assess knowledge and AI readiness in terms of knowledge base quality and permissions. Establish security and control measures for AI actions. Define the operating model and governance around the integration. Create an implementation roadmap detailing MVP scope, effort, and costs. Lead workshops and present findings to senior stakeholders. Key Requirements 12+ years of IT experience. 8+ years of architect-level experience on ServiceNow. Experience in Enterprise Service Management beyond ITSM. Strong knowledge of integration architecture (IntegrationHub, REST APIs). Experience with AI and automation frameworks on ServiceNow. Advisory and consulting background in design authority and roadmaps. Nice to Have ServiceNow Certified Technical Architect (CTA) or Master Architect. ServiceNow Certified System Administrator (CSA). Certified Implementation Specialist (CIS) and Micro-certifications. Other Details Role Type: Advisory and design-focused, no configuration or build duties. Scope: Focus on planning, decision support, and design. Interaction: Client-facing role presenting to executives.