IT Operations Engineer (Kafka Platform Support)

Wymagane, Apache Kafka, Git, GitLab

Mile widziane, Grafana, Prometheus, AWS, Kubernetes

System operacyjny, Windows

O projekcie, In Cyclad we work with top international IT companies in order to boost their potential in delivering outstanding, cutting-edge technologies that shape the world of the future. We are seeking an experienced IT Operations Engineer (Kafka Platform Support) to join a global platform team. In this role, you will be responsible for the operation and support of a Kafka-based messaging platform in production, ensuring its availability, stability, and performance., , Project information:, , Office location: Poland, Work mode: 100% Remote, Office location: Remote from Poland, Budget: 110- 130 PLN net/ h- B2B, Project length: Long-term, Only candidates with citizenship in the European Union and residence in Poland, Start date: ASAP (depending on candidate’s availability)

Twój zakres obowiązków, Operate, monitor, and maintain a Kafka-based messaging platform in a production environment, Ensure platform availability, stability, and performance in line with operational SLAs, Monitor system health using logs, metrics, and alerting tools, Perform routine operational checks and maintenance activities, Handle incidents and service requests via ticketing systems and support channels, Troubleshoot issues across Kafka components (brokers, producers, consumers, integrations), Analyze logs, metrics, and system behavior to identify root causes of incidents, Execute operational procedures based on runbooks and standard operating procedures (SOPs), Perform configuration changes (topics, access controls, settings) following established processes, Maintain and continuously improve operational documentation and runbooks, Act as a primary support contact for internal users of the Kafka platform, Provide technical support via collaboration tools (e.g., Slack, Teams), Assist users with troubleshooting and best practices, Translate user-reported issues into actionable insights for technical teams, Collaborate closely with engineering and platform teams to resolve incidents, Participate in incident reviews and post-mortems, Identify recurring operational issues and suggest improvements or automation opportunities, Contribute to improving platform usability and support processes

Minimum 3–6 years of experience in IT operations, production support, or platform support roles, Hands-on experience with Apache Kafka or similar event streaming platforms, Strong understanding of distributed systems (partitioning, replication, scaling), Strong troubleshooting skills in production IT environments, Experience with monitoring, logging, and alerting tools (e.g., Grafana, Prometheus), Knowledge of Git and version control practices, Familiarity with GitLab CI/CD and working with existing pipelines, Experience working with incident management processes and support tools, Experience working with runbooks, SOPs, and structured operational environments, Strong communication skills and ability to explain technical issues clearly, Experience working with internal customers and cross-functional teams, Customer-focused mindset with a proactive approach to support, Fluency in English (written and spoken)

Mile widziane, Experience with AWS or other cloud platforms, Familiarity with Kubernetes and containerized environments, Experience with monitoring tools such as Grafana and Prometheus, Understanding of automation in IT operations and platform support environments

Tak pracujemy, u klienta, koncentrujesz się na jednym projekcie, rozwijasz kilka projektów jednocześnie, masz wpływ na wybór narzędzi i technologii, masz wpływ na rozwiązania technologiczne, tworzysz kod "od zera", koncentrujesz się na rozwoju produktu, agile, scrum

Tak pracujemy nad projektem, dokumentacja, narzędzia do trackowania zadań, środowiska testowe

Takie dajemy możliwości rozwoju, branżowe platformy e-learningowe, budżet rozwojowy, szkolenia wewnątrzfirmowe, wsparcie merytoryczne od liderów technologicznych, wymiana wiedzy technicznej w firmie

To oferujemy, Remote working model, Full-time job agreement based on b2b, Private medical care with dental care (covering 70% of costs), Multisport card (also for an accompanying person), Life insurance

Benefity, dofinansowanie zajęć sportowych, prywatna opieka medyczna, dofinansowanie szkoleń i kursów, ubezpieczenie na życie, możliwość pracy zdalnej, elastyczny czas pracy, opieka stomatologiczna, dodatkowe świadczenia socjalne, program rekomendacji pracowników

Etapy rekrutacji, Introductory call , Technical interview , Final decision

Cyclad, In Cyclad we work with top international IT companies in order to boost their potential in delivering outstanding, cutting edge technologies that shape the world of the future.

Tak się u nas pracuje,