Senior IT Operations Engineer

Job ID: 5104

About our team

Join Nordea's Credit Retail Domain as a Senior IT Operations Engineer and take ownership of the day-to-day operational health of our Credit APIs and microservices in production. You'll be the person who keeps things running — investigating incidents, resolving problems at root cause, and ensuring our Retail Credit solutions remain stable, performant, and reliable for end users and downstream services.

You'll work closely with multinational development teams across the Nordics, Poland and India, acting as the operational backbone that bridges development output and production reality.

Your day-to-day focus:

• Incident & Problem Management: Own the RCA process for production incidents — diagnose, resolve, and put preventive measures in place so issues don't recur
• Production Monitoring & Support: Continuously monitor service health, detect anomalies early, and act before they become incidents
• Deployment Execution: Trigger and oversee release deployments through existing CI/CD pipelines; troubleshoot failed deployments and coordinate rollbacks when needed
• Environment Oversight: Keep Pre-Production and Production environments stable and aligned — not building them from scratch, but ensuring they behave as expected day to day
• Runbook & Knowledge Management: Document operational procedures, known issues, and resolution steps to build a reliable knowledge base for the team
• Cross-team Collaboration: Work shoulder-to-shoulder with development and platform teams to triage issues, clarify operational requirements, and close the feedback loop between prod and dev

Operational improvement:

• Identify recurring pain points and propose automation or tooling to reduce toil
• Improve observability coverage — dashboards, alerts, log queries — to catch issues faster
• Contribute to service continuity initiatives and disaster recovery drills

Who you are

We're looking for someone who embodies our values: Collaboration, Ownership, Passion and Courage.

Required experience:

• 5+ years of professional experience in IT Operations or 2nd line technical support, DevOps
• Proven track record of owning incidents end-to-end — from alert to RCA to prevention
• 2+ years working within ITIL framework framework (incident, problem, change management)
• Strong background in Agile delivery environments alongside development teams
• Excellent English communication skills — able to explain technical issues clearly to both engineers and non-technical stakeholders

Must-have technical skills:

Production operations & troubleshooting:

• Proficiency with log analysis and alerting tools: Splunk, Apica, Sysdig
• Observability tooling: Prometheus, Grafana — reading dashboards, tuning alerts
• Comfortable operating services running on Kubernetes (checking pod health, reading logs, triggering restarts — not cluster administration)
• Familiarity with Jenkins pipelines to execute and troubleshoot deployments

Application & data layer:

• Relational databases (Oracle, DB2) — querying, interpreting execution plans, identifying data-related incidents
• Working knowledge of Spring/Hibernate application behavior, Kafka message flows, XML/JSON payloads — enough to trace an issue through the stack

Nice-to-have skills:

• Java/J2EE development background (helps enormously when reading stack traces and working with dev teams)
• IBM Datastage operational experience
• Scripting (Bash, Python) for automation of repetitive operational tasks
• Ansible for applying configuration changes in controlled operational scenarios

Personal qualities:

• You stay calm under pressure and take ownership when production is on fire
• You communicate proactively — stakeholders hear from you before they need to ask
• You are curious about why things break, not just satisfied with restarting a service
• You actively look for ways to make operations less manual over time

What we offer

People come here when they want to get somewhere. For some, it’s to take their career to the next level. For others, it’s to break new ground within their area of expertise – in other words, with us, you will always move forward.

A culture that fosters performance and growth in one of the largest Nordic banks, offering various opportunities to evolve, develop and learn from brilliant colleagues with diverse backgrounds in a vibrant working environment.

Hybrid working model – we believe in the value of bringing people together and at the same time we embrace the freedom of flexibility.

Diversity and inclusion are a natural part of our daily work. We know that an inclusive workplace is a sustainable one. We genuinely believe that our diverse backgrounds, experiences, characteristics and traits make us stronger together. Every day we strive to find new ways to improve diversity and inclusion within our community e.g. we have signed the European Diversity Charters in the countries where we operate to show our commitment and engage with others to continue learning and improving.

If this sounds like you, get in touch!