Junior HR Services Assistant with Italian
QVC Group Global Business Services
Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road.
We are currently looking for:
Junior HR Services Assistant with Italian
Your Opportunity, Your Team
HR Services Team Members are first point-of-contact for our team members' questions about HR policies and processes, also related to Benefits, Payroll, Compensation, Talent Acquisition, etc.
You would be also responsible for guiding our team members through HR related queries and issues, helping them with transactions and educating them on the system specifics.
Where You'll Work
This role is hybrid and requires on-site presence at our office on Wielicka 30 in Kraków 3 to 5 times per month (onsite days are predetermined and standard across the company).
What You'll Do
Deliver HR Service support to managers and Team Members
Provide information and resolution to issues about calls and emails in a timely, courteous, and professional manner, providing high-quality, timely and professional customer service
Perform HR data entry into Workday and resolve ServiceNow tickets
Take initiative to maintain documentation and current knowledge and understanding of People policies, practices, and procedures, creates process maps where applicable
Perform duties as assigned by the Manager
What You'll Bring
Fluent English and Italian (C1 level minimum)
Readiness to develop within the field of HR
Customer service mindset and a proactive way of working to service the customers in a “can do” attitude
Excellent communication skills, ability to operate in an international, matrix organization and a consumer-oriented attitude
Ability to work independently and as a team member
Ability to handle multiple tasks simultaneously in a fast-paced environment
Experience in working in HR systems such as Workday and a strong working knowledge of MS Office (not required but would be a strong asset)
Experience using Case Management software (not required but would be a strong asset)
What we offer
Hybrid work model combining office & remote work
Private medical care
Life Insurance
Access to MyBenefit platform (Multisport included)
Eye-care reimbursement
Company performance-related bonus
Referral program with a financial bonus
1 day extra of annual leave for company-driven initiatives
Mental health support line for you and your relatives
Attractively located office with free parking for employees