IT Service Manager - SAP Invoice to Pay Solutions (f/m/x)

Expected, Invoice to Pay, SAP, xSuite, Basware, SAP Concur, ITIL, Service Management

About the project, We are looking for an experienced Senior Project Manager to oversee the end-to-end management and continuous improvement of Invoice-to-Pay related IT services, including XSuite, Basware, and Concur. In this remote role, you will act as the primary liaison between Finance, Procurement, business stakeholders, vendors, and IT delivery teams, ensuring stable and compliant service delivery aligned with business needs. If you are passionate about bridging business process expertise and IT service management to deliver measurable business value, this opportunity may be the right fit for you.

Your responsibilities, Owning and managing the lifecycle and performance of Invoice-to-Pay services, including XSuite, Basware, and Concur, Ensuring service delivery meets agreed service levels, business requirements, and compliance standards, Coordinating incident, problem, change, and release management activities with internal and external service providers, Driving continuous service and process improvements to enhance efficiency, user experience, and automation, Acting as the primary point of contact for business stakeholders regarding service performance, issues, and development initiatives, Managing vendor relationships, service contracts, and service performance, Maintaining service documentation, knowledge assets, and service catalogue information, Understanding and supporting end-to-end business processes related to incoming invoice processing, approvals, travel expenses, accounting integration, and compliance requirements

Minimum 7 years of experience in project management or IT service management roles, Deep expertise in Invoice-to-Pay processes and related IT services such as XSuite, Basware, and SAP Concur, Strong understanding of ITIL and service management principles, Proven experience in stakeholder and vendor management, Excellent analytical, communication, and continuous improvement skills, Advanced level of English

Optional, Familiarity with enterprise applications and their integrations, Experience in a similar ITIL-based environment

What we offer, Great Place to Work since 2015 - it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas, Employment stability - revenue of PLN 2.1BN, no debts, since 2006 on the market, We share the profit with Workers - over PLN 76M has already been allocated for this aim since 2022, Attractive benefits package - private healthcare, benefits cafeteria platform, car discounts and more, Comfortable workplace – class A offices or remote work, Dozens of fascinating projects for prestigious brands from all over the world – you can change them thanks to Job Changer application, PLN 1 000 000 per year for your ideas - with this amount, we support the passions and voluntary actions of our workers, Investment in your growth – meetups, webinars, training platform and technology blog – you choose, Fantastic atmosphere created by all Sii Power People

Recruitment stages, Send your CV, Talk to us about your expectations, Learn more about our projects and choose the best, Start your adventure with Sii!

Sii Sp. z o.o., Sii is the leading technology consulting, digital transformation, engineering, and business services vendor in Poland. We already employ more than 7 300 professionals and implement projects in a variety of industries for clients from many countries around the world. The Great Place to Work title, won 10 times in a row, proves that at Sii, we create a friendly work environment., , Sii ensures that all employment-related decisions are made solely on the basis of qualifications and competencies. We are committed to equal treatment of all individuals, regardless of any protected characteristics, and promoting a diverse and inclusive work environment.

This is how we work,