Customer Success Specialist with Czech/Slovak

Customer Success Specialist with Czech/Slovak

Miejsce pracy: Kraków

Recruitment for

We are a leading global company providing comprehensive HR solutions. We offer temporary and permanent staffing services as well as outsourcing solutions across all industry sectors. Adecco Poland Sp. z o.o. operates as an Employment Agency registered under number 364.

For our client, a global leader in the energy sector, setting the direction for development in the areas of oil, gas, and innovative low-emission solutions, we are looking for a candidate for the position of Customer Success Specialist with Czech/Slovak.

Your responsibilities

• Perform daily operational tasks in line with established procedures and service standards.
• Manage customer and stakeholder communication in Czech/Slovak and English via phone, email, and other communication channels.
• Provide information and respond to standard and moderately complex inquiries, explaining processes, policies, and procedures.
• Build and maintain strong relationships with customers and business partners to ensure a high level of service satisfaction.
• Identify process, system, and workflow improvement opportunities within the assigned area and proactively suggest enhancements.
• Collaborate effectively with internal teams and stakeholders to ensure smooth service delivery.
• Work independently on assigned tasks while following defined guidelines and procedures.
• Support commercial, logistics, sales, or customer service activities, depending on business needs.
• Accurately maintain records and update relevant systems and databases.
• Utilize Microsoft Office tools, including Excel and MS Teams, to manage daily activities and reporting.

Our requirements

• Fluent Czech or Slovak (C2) and advanced English (B2), both written and spoken.
• Bachelor's degree preferred, ideally in Logistics, Linguistics, Business, or a related field.
• Excellent communication, relationship-building, and customer-facing skills.
• Strong sales mindset and ability to develop positive customer relationships.
• Continuous improvement and strategic mindset.
• Ability to work both independently and collaboratively in a team environment.
• Previous experience in Logistics, Customer Service, Commercial, Sales, or a related role is an advantage.
• Strong PC skills, including Microsoft Office, Microsoft Excel, and MS Teams.
• Ability to quickly learn and navigate business systems and software applications.
• Strong organizational skills with attention to detail and process adherence.
• Ability to work effectively in a standardized operational environment while handling occasional process deviations.

We inform you that companies within the Adecco Group operating in Poland have implemented a reporting procedure required by the Whistleblower Protection Act. Detailed information is available in Adecco offices.