Collections Specialist (f/m/x)

Collections Specialist (f/m/x)

Miejsce pracy: Piła

Your responsibilities

• Calling early past-due customers in Germany to remind them of overdue payments and agreeing on resolutions
• Performing administrative tasks related to collections activities, such as documenting call outcomes in the system
• Demonstrating proactive thinking and initiative in resolving customer payment issues
• Handling difficult conversations with customers to negotiate binding agreements

Our requirements

• Minimum 2 years of experience in a customer-facing role, preferably in collections or finance
• Very good command of English and German
• Experience in handling difficult conversations and negotiating agreements with customers
• Ability to work independently and demonstrate proactive thinking and initiative after an intensive onboarding period
• Fluent Polish required
• Residing in Poland required

What we offer

• Great Place to Work since 2015 - it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas
• Employment stability - revenue of PLN 2.1BN, no debts, since 2006 on the market
• We share the profit with Workers - over PLN 76M has already been allocated for this aim since 2022
• Attractive benefits package - private healthcare, benefits cafeteria platform, car discounts and more
• Comfortable workplace – class A offices or remote work
• Dozens of fascinating projects for prestigious brands from all over the world – you can change them thanks to Job Changer application
• PLN 1 000 000 per year for your ideas - with this amount, we support the passions and voluntary actions of our workers
• Investment in your growth – meetups, webinars, training platform and technology blog – you choose
• Fantastic atmosphere created by all Sii Power People

Recruitment stages

• Send your CV
• Talk to us about your expectations
• Learn more about our projects and choose the best
• Start your adventure with Sii!

Job Description

We are looking for a Collections Specialist to join our team focused on improving payment collection processes. This role will involve proactively reaching out to customers in Germany who have overdue payments, ensuring timely resolutions while maintaining strong customer relationships.

Sii Sp. z o.o.

Sii is the leading technology consulting, digital transformation, engineering, and business services vendor in Poland. We already employ more than 7 300 professionals and implement projects in a variety of industries for clients from many countries around the world. The Great Place to Work title, won 10 times in a row, proves that at Sii, we create a friendly work environment.

Sii ensures that all employment-related decisions are made solely on the basis of qualifications and competencies. We are committed to equal treatment of all individuals, regardless of any protected characteristics, and promoting a diverse and inclusive work environment.