Junior IT Support Specialist (f/m/x)

Expected, Microsoft Windows, Active Directory, Microsoft Office, Microsoft 365

Optional, JIRA, macOS, Microsoft Azure, Cisco

About the project, Join an international IT Support team and help users resolve day-to-day technical issues in a dynamic business environment. In this role, you will be responsible for providing technical support, handling service requests, and ensuring a high level of user satisfaction. You will work with Microsoft 365, Active Directory, and end-user devices while supporting employees across different locations. Working closely with experienced IT professionals, you will contribute to the smooth operation of workplace technology and IT services., It is an excellent opportunity to develop your technical skills and gain valuable experience in an international environment.

Your responsibilities, Receiving, logging, and resolving technical issues reported by users through Jira Service Portal and Microsoft Teams, Troubleshooting and resolving issues related to Windows 11, Microsoft 365, user access, and software applications, Managing user accounts, groups, and permissions in Active Directory, while supporting user access and authentication processes, Preparing, configuring, and supporting end-user hardware, including Dell devices and workplace equipment, Analyzing incidents, resolving common technical issues, and escalating more complex cases to the appropriate support teams, Supporting IT asset management activities, maintaining technical documentation, and assisting with hardware procurement and equipment tracking

At least 6 months of experience in IT Service Desk, Help Desk, IT Support, or Technical Support, Good knowledge of Windows 11 and Microsoft 365 (Office 365), Experience with Active Directory user and permission management, Ability to troubleshoot and resolve hardware, software, and access-related issues, Familiarity with ticketing systems and understanding of incident management and escalation processes, Very good command of both Polish and English, enabling effective communication with users in an international environment, Availability to work on-site in Warsaw

Optional, Familiarity with Microsoft Azure and Multi-Factor Authentication (MFA), Knowledge of macOS

This is how we work,