IT Coordinator - Team Leader

Expected, Confluence, Jira, ITSM, DevOps

Operating system, Windows

About the project, Na tym stanowisku będziesz odpowiedzialny/-a za kontakt z Klientem zewnętrznym, zakładanie zgłoszeń w systemie ticketowym oraz bieżącym wsparciem Klienta w zakresie technologii (Service Desk - Pierwsza Linia Wsparcia).

Your responsibilities, Planning and organizing work of the team, Responsibility for meeting SLA and KPI targets and ensuring IT service continuity, Co-responsibility for technological and architectural standards, Managing employees’ time and tasks within projects, Responsibility for effective collaboration between IT areas to achieve common goals and, deliver IT projects, Effective collaboration with the client’s project teams to deliver solutions defined within, IT projects, Improving process efficiency within support areas, Providing expert-level technical support to the team, Supporting experts in delivering accurate, scalable, and reliable solutions, Active participation in initiatives aimed at improving the quality and level of IT services, Supporting internal and external audits

Proven experience in managing technical teams (minimum 10 people), At least 2 years of experience in managing an expert-level team, Experience in team planning using Agile methodology in an Atlassian environment, Strong analytical and communication skills, Expert knowledge in at least one of the following areas: Cloud, container platforms,, Infrastructure as Code, Practical knowledge of GitLab and GitOps, Confluence, JIRA ITSM, Practical knowledge of DevOps, Familiarity with monitoring tools such as Zabbix, Grafana, Fluency in Polish and English, enabling effective work with documentation and, international partners, Higher education in IT or a technical field is preferred

What we offer, Referral program, Extra days off for volunteering, Lunch card, Discount on company products, Home office 2 days per week, Private Healthcare, Group life insurance, Sports cards, cinema tickets, SPA vouchers and more to select via Nais platform

Benefits, sharing the costs of sports activities, private medical care, sharing the costs of foreign language classes, sharing the costs of professional training & courses, life insurance, remote work opportunities, fruits, corporate products and services at discounted prices, integration events, corporate gym, no dress code, charity initiatives

HAVI Logistics Sp. z o.o., HAVI is a global, privately owned company focused on innovating, optimizing and managing the supply chains of leading brands. Offering services in marketing analytics, packaging, supply chain management and logistics, HAVI partners with companies to address challenges big and small across the supply chain, from commodity to customer. Founded in 1974, HAVI employs more than 10,000 people and serves customers in more than 100 countries. HAVI’s supply chain services are complemented by the customer engagement services offered by our affiliated company The Marketing Store. For more information, please visit HAVI.com., , Join us in our mission to promote sustainable development and reduce our environmental footprint. Work in a diverse and inclusive environment where every voice matters. Discover endless career opportunities with exciting projects, hands-on learning, and professional growth.

This is how we work,