ServiceNow Functional Consultant

BISTEC Global Services (Pvt) Ltd | Full time

We are looking for a ServiceNow Functional Consultant to lead ITSM and CSM process design and translate business requirements into effective ServiceNow solutions. The role focuses on functional discovery, ITIL aligned workflows, and close collaboration with technical teams to ensure successful implementations.

What We Need

• Lead ITSM & CSM process discovery workshops and assess current ‑ state operations
• Design and optimize ServiceNow workflows aligned with ITIL best practices
• Translate business needs into functional specs, user stories, and acceptance criteria
• Act as a liaison between business stakeholders and delivery teams
• Define service models, catalog structures, SLAs, and user journeys
• Support UAT, go ‑ live, training, and change management
• Drive continuous improvement and service optimization
• 5+ years in ITSM, CSM, or enterprise service operations
• Hands ‑ on experience with ServiceNow ITSM / CSM implementations
• Strong ITIL knowledge; ServiceNow CIS (ITSM or CSM) preferred