Process Manager (Insurance) | f/m/d

Process Manager (Insurance) | f/m/d

Miejsce pracy: Warszawa

Your responsibilities

• analysing various insurance processes (e.g. claims, policy administration, shared services, etc.) to identify improvement potentials and process inefficiencies with the Process Mining tool Celonis
• understanding root causes of process inefficiencies, identify relevant KPIs, and develop analysis requirements for Celonis through close collaboration with internal Business Owners and our Data Scientists
• preparing, planning and managing national and international process mining projects, conduct value creation workshops, and present the most relevant insights to board management
• quantifying the financial impact of identified improvement potentials and aligning measures to leverage these with other technologies, e.g. voice bots, AI, RPA, etc.
• translating business needs into technical specifications and developing tailored process mining solutions for insurance processes, acting as a vital link between IT experts and business owners to ensure a thorough understanding of business processes, goals, and underlying data

Our requirements

• fluent English (C1+)
• university degree in Business Administration / Economics, Business Informatics, Insurance Management, or a comparable degree program
• 3+ years experience in Process Improvement, Insurance Process Management, Insurance Consulting or a similar area and 3+ years experience in financial services, ideally insurance
• a data-driven and critical mindset focused on continuous improvement – you enjoy challenging the status quo
• comprehensive knowledge on processes, financial figures, legal requirements, and the business model of insurance companies

Optional

• good written and spoken German skills
• experience with process mining
• experience in Celonis software
• certifications in project or process management

What we offer

• Let's be healthy – medical package, sports card, and numerous sports sections – these are some of the benefits that help our employees stay in good shape.
• Let's be balanced – work-life balance is a key aspect of a healthy workplace. We offer our employees flexible working hours, a confidential employee assistant program, as well as the possibility of remote working. However, staying at home with our in-office gaming room and dog-friendly office in Warsaw won’t be easy.
• Let's be smart – we organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses.
• Let's be responsible – each year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future.
• Let's be fun – company-wide bike races and soccer matches, film marathons in our cinema room or other engaging team-building activities – we got it covered!
• Let's be diverse – every team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualifications, experience, and mindset are our greatest benefit!

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• sharing the costs of professional training & courses
• life insurance
• remote work opportunities
• integration events
• employee referral program
• charity initiatives

ERGO Technology & Services S.A.

ERGO Technology & Services S.A. (ET&S), a member of the Munich Re and ERGO Group, is delivering integrated IT and business services to international markets. Our expertise lies in providing advanced IT services, with a focus on modern, business-driven technology solutions. On the business side, we also support the Group in various end-to-end insurance processes, including finance, operations, and underwriting. With offices in Warsaw and Gdansk, and strong global partnerships, we foster a dynamic, multicultural environment that promotes diversity and international opportunities.

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