IT Supplier Performance Manager

Job ID: 3369

Welcome to Group Technology, where we pride ourselves on engineering solutions and direct Nordea’s transformation by providing a holistic technological view and structured understanding of the bank, and its surrounding environment to enable the Customer Vision and the Business Strategy. We are looking for an IT Supplier Performance Manager to join our Team in Poland.

Nordea is a place where traditions meet tomorrow. We're not just a bank, we're a tech employer on a mission to evolve finance securely and responsibly. Together, we impact millions of people’s daily lives by ensuring they can access our solutions anytime, anywhere, while safeguarding their personal data and wealth. Join us in making an impact on the banking industry.

About our team

Meet the Supplier Performance and Analytics team. Our role is to enhance supplier performance oversight by driving continuous improvement and operational excellence through data-driven supplier performance management.

Main responsibilities in this role

• Overseeing supplier performance and ensuring compliance with Service Level Agreements, Key Performance Indicators, contractual terms, and relevant regulations
• Ensuring timely and accurate performance overview and reporting, aligning with stakeholders on their input and improvement actions for the areas that require attention
• Onboarding new ICT suppliers into Supplier Repository, aligning with Agreement Owners on correct metric description and measurement, ensuring data quality and completeness
• Developing and implementing supplier performance processes and conducting regular performance evaluations with ICT suppliers to identify trends, areas for improvement and assess progress
• Validating supplier performance data, ensuring data quality and confirming results against contractual Service Levels and targets
• Collaborating with external (regulators, audit, suppliers) and internal (technology, security) stakeholders to establish and implement well-defined performance expectations in line with the overall business objectives and risk tolerance
• Supporting supplier agreement negotiations with a focus on IT performance metrics and consistent measurement and reporting, recommending relevant solutions and controls when procuring services or re-negotiating agreements

Who you are

This is the right role for you if you are/have:

• Excellent communication and interpersonal skills to build and maintain relationships with colleagues and stakeholders
• Proactively seek information to comprehend situations and expectations in order to get things done
• The ability to gather, analyse and interpret performance data, and present it in an engaging manner
• Good negotiations skills and capability to resolve challenges in a diplomatic and professional manner
• Ability to establish long-term engagement with senior leaders and stakeholders
• Can translate business language and technical solutions into executive summary
• Solution-oriented with a can-do attitude
• A team player who can work effectively in a cross-functional team
• Highly motivated, action-oriented and committed to achieve targets with a problem-solving mindset

Your background and skills include

• ITIL and IT Service Management knowledge and experience
• Familiarity with service level management and performance management methodologies, incl. SLAs and KPIs
• Understanding of IT environment, IT operations and IT related processes
• Experience and proficiency in documenting IT and Business processes
• Prior experience in IT Supplier Management or IT Service Management roles
• Proven ability to manage stakeholders at all levels of the organization and across multiple countries

What we offer

Hybrid working model – we believe in the value of bringing people together and at the same time we embrace the freedom of flexibility.

Diversity and inclusion are a natural part of our daily work. We know that an inclusive workplace is a sustainable one. We genuinely believe that our diverse backgrounds, experiences, characteristics and traits make us stronger together. Every day we strive to find new ways to improve diversity and inclusion within our community e.g. we have signed the European Diversity Charters in the countries where we operate to show our commitment and engage with others to continue learning and improving.

Please include permit for processing personal data in CV as following:

In accordance with art. 6 (1) a and b. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) hereinafter ‘GDPR’. I agree to have: my personal data, education and employment history proceeded for the purposes of current and future recruitment processes in Nordea Bank Abp.

The administrator of your personal data is: Nordea Bank Abp operating in Poland through its Branch, address: Aleja Edwarda Rydza Śmiglego 20, 93-281 Łodź. Your personal data will be processed for the recruitment processes in Nordea Bank Abp. You have a right to access your personal data, right to rectify and right to delete. Disclosing the personal data in the scope specified by the provisions of Polish Labour Code from 26 June 1974 and executive acts are mandatory. Providing personal data is necessary to conduct the recruitment processes. The request for the deletion of your personal data means resignation from further participation in recruitment processes and causes the immediate removal of your application. Detailed information concerning processing of your personal data can be found at: