I2C Dispute Analyst with Spanish
Stryker
I2C Dispute Analyst – Poland Finance Center (Warsaw)
Join a high-impact finance team where your expertise directly improves customer experience and financial accuracy. As an I2C Dispute Analyst, you will play a key role in resolving invoice disputes and driving process excellence across the organization. This is an exciting opportunity to contribute to continuous improvement initiatives while partnering with cross-functional teams in a dynamic environment.
What you will do
Investigate and resolve customer invoice disputes by collecting, analyzing , and validating relevant data in line with internal procedures
Engage with customers via phone and email to gather information and clarify dispute details
Record dispute cases accurately in systems and manage them through to resolution within defined workflows
Create credit and debit notes in ERP systems to ensure accurate financial records
Collaborate with internal teams (e.g., collections, customer service, pricing, sales, and master data) to resolve root causes and prevent recurrence
Identify root causes of disputes and implement corrective actions to reduce recurring issues
Meet individual and team KPIs such as response time, productivity, and reduction of aged disputes
Contribute to process improvements, maintain documentation, and support audit requests and reporting activities
What you need
Required
Bachelor’s degree in Business Administration , Finance, Accounting, or related field
Minimum 2 years of experience in I2C, O2C, Accounts Receivable, or dispute resolution
Fluent English and Spanish (written and spoken)
Preferred
Experience with ERP or billing systems (e.g., SAP, Oracle, or similar platforms)
Advanced proficiency in Microsoft Office tools
Salary information will be provided during the recruitment process.