Mortgage Development Office Director

Mortgage Development Office Director

Miejsce pracy: Wrocław

Your responsibilities

• As the Mortgage Development Office Director, you build, develop and take responsibility for the mortgage and mortgage loan segment for individuals:
• you supervise and develop the process of selling mortgage and mortgage loans to individuals in the bank and post-sale processes,
• you take full ownership for the mortgage product (pricing, margin policy, negotiation policy, aligned target-setting across business units),
• you oversee a team of specialists in the development of the bank’s offer regarding mortgage products and handling related processes,
• you build out and manage the target mortgage organization,
• you design, develop and optimize processes and activities to meet the needs and expectations of customers (also incl. Digital mortgage processes),
• you manage marketing activities to ensure sales with expected profitability and approved sales plan,
• you build the organization's knowledge and understanding of mortgage products,
• you cooperate with partners inside and outside the organization (including brokers) within the managed product to ensure the appropriate product competitiveness,
• you participate in setting the strategic directions and actions of the bank in the field of mortgage products and additional services.

Our requirements

• you have at least 5 years of experience in the area of managing mortgage processes and products (including building and optimizing them), managing / target setting for sales support / CC and other teams,
• you have a university degree (preferred fields of study: marketing, management, economics, banking),
• you know the market very well in terms of products, technologies, additional services, pricing policy and mortgage processes,
• you understand sales processes and the specifics of individual sales channels,
• you have built new mortgage processes at the bank, you know how to manage stakeholders, ensure quick time-to-market while adhering to regulatory requirements, you are able to conduct business and customer behavior analysis,
• you know the regulatory environment in the area of products,
• you are characterized by a strategic approach, analytical thinking and independence in solving problems,
• you organize your time very well, act conscientiously and responsibly and can work under time pressure,
• you use MS Office tools well (especially Excel, Power Point),
• you know English fluently (daily direct reporting in English),
• you have experience in cooperation with brokers,
• Your advantage will be project work as well as agile (including IT teams).

What we offer

• Employment contract in a stable and secure environment, built on long-term relationships, collaboration, and mutual support.
• Hybrid work model – 2 days per week in the office and 3 days of remote work.
• Onboarding – induction days at the headquarters in Wrocław, introduction by a manager, and support from a buddy.
• Training, development programs, and mentoring.
• Real opportunities for growth within the bank and across the Credit Agricole Group structures in Poland.
• Employee initiatives – development, charitable, wellbeing, and sports activities. We care about supporting team wellbeing and doing good together.
• Opportunity to join employee networks bringing together people with shared interests or in similar life situations (e.g., parents).
• An open and diverse work environment where your authenticity is valued.

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• sharing the costs of professional training & courses
• life insurance
• remote work opportunities
• corporate products and services at discounted prices
• corporate sports team
• corporate library
• parking space for employees
• leisure zone
• extra social benefits
• holiday funds
• employee referral program
• charity initiatives
• Business casual dress code
• Wellbeing
• Platforma wsparcia psychologicznego

The Mortgage Development Office is a team of several people reporting directly to the Vice President of the Management Board, however, the mortgage organization will expand under your supervision into the tribe.

Credit Agricole Bank Polska S.A.

Należymy do Grupy Crédit Agricole, która jest jedną z największych grup finansowych w Europie i na świecie. Grupa funkcjonuje nieprzerwanie od XIX wieku. Dziś to numer 1 w Europie, w bancassurance i zarządzaniu aktywami. Na całym świecie jest nas już ponad 145 tysięcy osób, które wspierają klientów w 46 krajach. W Polsce znajdziecie nas w centrali we Wrocławiu i Warszawie, w Centrach Korporacyjnych w Warszawie, Gdańsku, Wrocławiu i Krakowie, a nasi doradcy wspierają klientów w placówkach w całym kraju.

Jesteśmy różnorodni – pracują u nas przedstawiciele czterech pokoleń (Baby Boomers, X, Y, Z). Każdego dnia współpracujemy i wymieniamy się wiedzą i doświadczeniem. Podpisaliśmy też Kartę Różnorodności. Doceniamy to, że jesteśmy z różnych miejsc i różnych pokoleń.

Stawiamy człowieka w centrum naszych działań – już trzykrotnie otrzymaliśmy certyfikat Wellbeing Leader, ostatni w 2023 r. Docenione zostały podejmowane przez nas akcje na rzecz równowagi między życiem zawodowym i prywatnym. Według rankingu Wprost z 22.05.2023 r. zajęliśmy 6. miejsce wśród 50 najlepszych pracodawców w Polsce. Jesteśmy też zaangażowani społecznie i ekologicznie.

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