Technical Customer Advisor with English - Back Office

Your responsibilities, Develop an in-depth knowledge of our client’s platform., Provide high-quality product support for customers, partnering with them to effectively resolve their issues through email, chat, and phone., Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies., Diagnose software issues and resolve escalated customer complaints engage using established processes., Provide support & guidance on non-technical related questions (e.g: marketing, sales, other e-commerce setup questions), Communicate thoughtfully and effectively with all customers., Document troubleshooting and problem resolution steps.

A thoughtful communicator who is excellent at communicating through a variety of channels that require both written and verbal skills - English C1, Passionate about creative problem solving for customers and end users., Self-motivated, eager to learn and thrive in a collaborative environment., Capable of adapting quickly to changing priorities, Experience with or able to quickly pick-up:, Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint, Zendesk, and Salesforce

What we offer, Civil contract with flexible working hours., Dive into our comprehensive paid training program and emerge as a customer support legend!, Embrace the freedom of work with no dress code – pajamas, anyone?, Spread the love and earn extra rewards through our epic employee referral program – because great talent deserves to be rewarded!

Benefits, flexible working time, fruits, integration events, no dress code, drinks, leisure zone, charity initiatives

Concentrix CVG International Sp. z o.o., We power the world’s best brands today and into the future.Some call us a global technology and services company . But we’re so much more., Human-centered, tech-powered, intelligence-fueled. Every day, we help over 2,000 clients solve their toughest business challenges.We’re the game-changers who combine operational excellence and cutting-edge automation to power day-to-day operations of our clients. Acting as a seamless extension of their business, we deliver efficiency and effectiveness where it really counts.We’re the strategic thinkers who design fully integrated solutions for our clients, combining innovative thinking, data-driven insights, and sector expertise.