Junior Customer Service Specialist (Digital Advertising) with English

Junior Customer Service Specialist (Digital Advertising)

with English

Junior Customer Service Specialist (Digital Advertising) with English

THE WORK

Campaign Execution & Digital Ads Support

• Support the setup, management and optimization of digital advertising campaigns
• Perform campaign trafficking, updates and basic troubleshooting following defined workflows
• Ensure tasks are completed accurately and in line with guidelines and timelines

SLA & Queue Management

• Manage assigned tasks and queues under guidance from the team
• Learn how to prioritize work based on urgency and business impact
• Support timely delivery while maintaining attention to detail, even with higher volumes

Quality & Accuracy

• Support error‑free task execution and structured handoffs
• Follow documented workflows and quality frameworks
• Participate in quality reviews and apply feedback to improve performance

Client & Stakeholder Communication

• Support communication with Account Managers and Ads Operations teams (via tools like Jira)
• Provide clear and accurate status updates on assigned tasks
• Learn how to set realistic expectations and escalate risks appropriately

Collaboration & Flexibility

• Work closely with your team and support different business verticals when needed
• Adapt to shift schedules and changing business priorities
• Support coverage during peak periods, public holidays or staffing gaps

WHAT WE'RE LOOKING FOR

Required:

• English proficiency at minimum B2+ level (written and spoken)
• Interest in digital advertising, media or ad operations
• Strong attention to detail and willingness to learn
• Ability to work under pressure and manage priorities
• Flexibility to work in a shift‑based environment (described below)

Preferred:

• Education in the field of, or completion of courses/training (ideally in Marketing, Advertising, Sales, or related fields)
• First experience (internship, traineeship or entry‑level role) in digital media or operations
• Understanding of the digital advertising ecosystem
• Good communication skills and a team‑oriented mindset

WORK ARRANGEMENTS

We work with clients from the United States and Canada.
Because of the time difference, we work on different shifts to support them during their working hours.

• You can work on two main shifts : m orning shift: (9:00 AM – 5:00 PM CET) ; a fternoon shift: 3:00 PM – 11:00 PM CET and on weekends
• When the time changes (daylight saving time), your shift may start one hour earlier or later
• This role requires flexibility to adapt to business needs.
• Work is carried out in a hybrid setup (50%/50%).
• The first 3 weeks will include in-office training
• The office is located in the Proximo II building, ul. Przyokopowa 26, Warsaw
• More details will be provided during the hiring process

What we can offer

• Inclusion&Diversity in practice in truly multinational enviroment
• Eco-friendly offices
• Cooperation with globally recognized Clients and access to the latest technology solutions
• Online and classroom trainings to master your skills
• Onboarding program and dedicated Buddy
• Unique community with sport, volunteering activites and outings
• Access to MyBenefit platrofm
• Multisport and lunch card
• Private medical care and life insurance
• Referral program with bonuses for referring new employees
• Modern office in the city center of Warsaw
• Chill room, game room, library and coffee-breaks at terrace

ABOUT US:
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song.

Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.

If you are interested, please send your CV in English by clicking "apply now!" button

When applying please enclose the below statement:

"I hereby consent to the processing of my personal data by Accenture Sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of August 29, 1997 on the Protection of Personal Data (Journal of Laws of 2016, item 922) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture. At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority."

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.