Customer Service Specialist with Dutch (m/f/d)

Customer Service Specialist with Dutch (m/f/d)

Miejsce pracy: Gdynia

Your responsibilities

• Entering and managing customer orders in the system, ensuring accuracy and timely processing.
• Monitoring the status of orders and proactively following up with customers to provide updates and resolve any issues.
• Facilitating clear and effective communication between internal stakeholders including sales representatives, supply chain, factory teams, and pricing departments.
• Handling invoice-related tasks such as processing, corrections, issuing credit/debit notes, and managing non-technical complaints.
• Coordinating delivery logistics with warehouses and transport providers to ensure on-time shipments.
• Monitoring stock levels and collaborating with supply and production teams to maintain product availability.
• Maintaining a high level of customer satisfaction through responsiveness, attention to detail, and a customer-first mindset.

Our requirements

• Fluency in Dutch is essential (spoken and written).
• Conversational level of English.
• Experience in a similar customer service or order management role.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Excellent interpersonal and communication skills, with a proactive and solution-oriented approach.
• Ability to work effectively in an international and multicultural environment.

Optional

• Familiarity with SAP or other ERP systems is a strong advantage.
• Previous experience or academic background in logistics will be considered a plus.

Benefits

• sharing the costs of sports activities
• private medical care
• life insurance
• remote work opportunities
• flexible working time
• corporate products and services at discounted prices
• no dress code
• extra social benefits
• employee referral program

PPG

Our team in Gdynia works in an international environment, supporting customers and internal teams across Europe.

We value collaboration, efficiency, and a positive work atmosphere that supports your development.

From the start, you will join a friendly and supportive Customer Operations team, with access to onboarding, training, and guidance to help you grow in your role.