Mid-Level OT Network Support Specialist - Telecom & Data Networks

Operating system, Windows, Linux

About the project, As a Mid-Level OT Network Support Specialist, you will be working for our client, a major player in the financial sector, supporting global network operations and infrastructure. You will lead incident resolution, support platform engineers, and ensure the seamless operation of vital telecom and data networks across multiple regions, contributing to continuous service excellence and infrastructure resilience., , Unleash the Power of Connectivity — Drive Impact in Telecom & Data Networks!, , Krakow-based opportunity with hybrid work model (up to 3 days remote per week)., , Only candidates with an existing legal right to work in the European Union will be considered for this role.

Your responsibilities, Support Telecoms incidents globally and provide expert resolution guidance, Monitor infrastructure, raise vendor tickets, and facilitate recovery processes without disrupting services, Collaborate with Incident Managers and cross-functional teams to provide critical insights on OT network issues, Coordinate with diverse global teams and vendors on a "follow the Sun" basis to ensure 24/7 operational support, Drive recovery of IT systems and support services adhering to predefined service levels, Work to reduce infrastructure outages and prevent recurring failures, Establish and enforce global network standards and best practices, liaise with service providers to ensure contractual commitments and foster continuous improvement, Provide clear communication and governance during incident resolution, Analyze data to identify service improvements and optimize processes

At least 3 years of experience in telecom or data network support, Good understanding of Data Networks Topologies and protocols, Experience working within ITIL and Agile frameworks, Strong teamwork skills and the ability to collaborate across all organizational levels, Willingness to learn new telecom technologies and supporting tools, Flexibility to work shifts and weekends

Optional, OT network technology knowledge

This is how we work, at the client's site, agile, scrum

This is how we work on a project, Continuous Deployment, Continuous Integration

What we offer, Stable and long-term cooperation with very good conditions, Enhance your skills and develop your expertise in the financial industry, Work on the most strategic projects available in the market, Define your career roadmap and develop yourself in the best and fastest possible way by delivering strategic projects for different clients of ITDS over several years, Participate in Social Events, training, and work in an international environment, Access to attractive Medical Package, Access to Multisport Program, Access to Pluralsight, Flexible hours

Benefits, sharing the costs of sports activities, private medical care, flexible working time, fruits, integration events, corporate gym, saving & investment scheme, no dress code, coffee / tea, drinks, christmas gifts, birthday celebration, sharing the costs of a streaming platform subscription, access to +100 projects, access to Pluralsight

Recruitment stages, online interview, online interview

#GETREADY to meet with us!, ITDS Business Consultants is involved in many various, innovative and professional IT projects for international companies in the financial industry in Europe. We offer an environment for professional, ambitious, and driven people., , We would like to meet you. If you are interested please apply and attach your CV in English or Polish, including a statement that you agree to our processing and storing of your personal data.

ITDS’s Whistleblower Procedure, You can report violations in accordance with ITDS’s Whistleblower Procedure available here:

ITDS Polska Sp. z o.o., ITDS supports financial service providers to take the next steps., , We identify what’s possible, every day. Opportunities in the areas of technology, organization, and digitization., , We see where banks, insurers, payment companies, or fintech can go and how they can get there., , That’s why we want to stimulate you to ramp up your ambition. Forget what you perceive as restraints and step towards the new reality., , ITDS in Poland - Pure player in new Technologies & Financial Industry, +300 IT implementation professionals, +20 clients in the Banking, Insurance, Payment & Fintech Industry, , ITDS excels in digital strategy delivery and implementation of best-of-breed lending solutions. ITDS has delivered successful strategic projects throughout Europe since 1998. We combine the experience we’ve accumulated with in-depth knowledge of technologies, business processes, and EU legislation to unlock new business opportunities.

This is how we work,