Lead of DOME PE Europe

Lead of DOME PE Europe

Miejsce pracy: Kraków

Technologies we use

Operating system

• Linux

About the project

The payments industry is undergoing its biggest disruption in a generation. Real-time processing, message standardisation, and the re-assembly of the value chain are transforming how business value is created. HSBC’s Production Engineering for Payments organisation is at the forefront of this change, managing all payment systems—high value, low value, real-time, and emerging payments—to ensure continuous, reliable service for internal and external customers globally. We are building a world-class, global, modernised, service-oriented, and engineering-driven technology operations team. Join us to solve complex problems through technical excellence and provide exemplary service to our customers.

Lead the Production Engineering function across Europe for Domestic and Emerging Payments (DOME), ensuring resilient, secure, and performant operations for real time payment, Automated Clearing House (ACH) services including core processing for RTP and ACH, value added services, orchestration, and Gateway services capabilities. You will also provide leadership support and regional coverage for the Global Head of Domestic and Emerging Payment Production Engineering based in India. As we transform our production support model towards a Site Reliability Engineering (SRE) approach and a 24x7 follow-the-sun model, you’ll work with mature processes and tools, driving best-in-class deliverables and operational excellence.

Your responsibilities

• Partner with the EU Regional Production Engineering Lead who manages teams in Krakow, ensuring service levels are maintained.
• Provide Europe regional coverage for Payments related production escalations, ensure capability functions are well structured and deliver against plans in line with wider GPS strategy.
• Manage Major incidents as Incident Commander and/or Laison Officer providing regular updates to various stakeholders though different channels.
• Collaborate effectively with AP and NA Domestic and Emerging Payments Production Engineering lead counterparts.
• Assist in building, recruiting, and retaining a high-calibre, diverse team, fostering an environment of continuous improvement and engineering meritocracy.
• Implement and manage a 24x7 follow-the-sun support model, drive improvements in monitoring, alerting, incident management, capacity management, and service quality.
• Provide hands-on technical leadership and be comfortable engaging directly with technical challenges, provide thought leadership to drive the transformation towards a global, modern, SRE-type operating model.
• Maintain strong partnerships with key stakeholders, including Risk, Change Delivery, Supply Management, and IT; manage relationships with business stakeholders, including during crisis situations.

Our requirements

• Strong analytical and troubleshooting skills, with proven triage capability under pressure; excellent knowledge of the project lifecycle and group strategy.
• Deep understanding of technology layers: application, storage, OS, network, database, and infrastructure; demonstrable experience in Agile/DevOps environments and hands-on technical application support.
• Excellent communication skills, able to lead technical conversations and efficiently manage crisis calls; experience managing globally distributed, culturally diverse technology teams in a 24x7 support environment.
• Proven ability to manage a wide spectrum of stakeholders, including irate stakeholders in times of trouble; expertise in incident and problem management.
• Technically progressive, with exposure to cloud, containerisation, and automation technologies.
• Experience supporting multiple services across the Production Engineering world, experience in the Payments domain is a strong advantage.
• Ability to quickly learn and understand complex environments.

What we offer

• Additional bonuses for recognition awards
• Multisport card
• Private medical care
• Life insurance
• One-time reimbursement of home office set-up (up to 800 PLN)
• Cafeteria platform
• Employee assistance program
• Additional contributions to PPK scheme
• Corporate parties & events
• CSR initiatives
• Nursery discounts
• Financial support with trainings and education
• Social fund
• Flexible working hours
• Free parking

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of professional training & courses
• life insurance
• remote work opportunities
• flexible working time
• integration events
• corporate sports team
• retirement pension plan
• corporate library
• no dress code
• coffee / tea
• parking space for employees
• leisure zone
• extra social benefits
• employee referral program
• opportunity to obtain permits and licenses
• charity initiatives
• family picnics
• extra leave
• In-office gym

Recruitment stages

• Online assessment
• Phone interview
• Job interview
• Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 63 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

Thank you for interest in HSBC. . Before you apply, please note that we will take into the consideration only applications that include the following statement: . “I hereby declare that I have familiarised myself with the Privacy Statement for Applicants published at and I give my consent to use my personal data included in my application for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o. o. according to the rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).” . Due to the high number of applications, we reserve the right to contact selected candidates only. . In case you would like to resign from participation in the recruitment process or withdraw previously sent application, please email us at: Wyświetl e-mail na pracuj.pl.