Application Support Agent (French & Spanish)

• Strong communication skills and a customer-centric approach
• Fluency in French and Spanish (both written and spoken)
• Previous experience in IT support is advantageous
• Familiarity with troubleshooting and system navigation
• Experience with tools such as ServiceNow (SNOW) is a plus

We are looking for a communicative and customer-focused Application Support Agent fluent in French and Spanish to join our team. The ideal candidate will bring a proactive attitude and a passion for delivering excellent support experiences.

,[Support users with application-related questions and issues., Investigate and troubleshoot reported incidents., Manage tickets and follow up with users until resolution., Work closely with other support and technical teams., Ensure a positive user experience through clear and professional communication., Document solutions and share knowledge with the team., Help improve support processes and service quality.] Requirements: ServiceNow