Order Management Specialist with Italian (All genders)

Job Title

Order Management Specialist with Italian (All genders)

Job Description

As part of the Philips Personal Health organization, we are dedicated to delivering innovative solutions that improve people’s lives every day. We focus on providing high-quality products, exceptional customer service, and operational excellence to meet our customers’ needs. Join a collaborative and dynamic team where creativity, ownership, and continuous growth are valued.

Your role

• Ensuring accurate and timely order entry in SAP

• Coordinating the end-to-end order delivery process

• Cooperating closely with key stakeholders (Key Account Managers, Customer Fulfillment Managers, Demand Planners, Warehouse teams, Carriers, Accounting)

• Investigating and resolving customer queries in a timely manner

• Maintaining strong and professional relationships with customers

• Participating in process improvement and optimization initiatives

You’re the right fit if

• You have a Bachelor’s degree with relevant work experience

• You bring previous experience in Order Management (considered a plus)

• You have strong customer service orientation and problem‑solving skills

• You have a very good level of MS Office

• You are familiar with SAP tool (considered a plus)

• You bring good communication skills and ability to work with different stakeholders

• You have English at B2 level and Italian at C1 level

• You have knowledge of logistics or supply chain (nice to have)

• You bring cultural awareness and a proactive, solution‑oriented mindset

Our benefits

• Annual bonus based on performance achieved

• Private medical care with the option to extend it to family members

• Benefit System cards

• Discount for Philips’ products

• Wide variety of trainings & learning opportunities

• Promotion of a healthy lifestyle in the office

• Employee Assistance Program

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in‑person at least 3 days per week.