Technical Architect (Cloud Contact Center ) | BDS Poland

What you bring:

• 3-5 years of experience in contact center technologies and solution architecture
• Expertise in CCaaS platforms (Amazon Connect, Genesys, or similar)
• Knowledge of WFM, ticketing systems, and AI integrations
• Strong understanding of cloud services , preferably AWS
• Experience with DevOps practices and tools (Terraform, CloudFormation, CI/CD pipelines)
• Excellent problem-solving, communication, and stakeholder management skills
• Excellent English language skills are a must!

We are looking for a Technical Architect to lead the technical design and implementation of cloud contact center solutions.

In this role, you will be responsible for defining end-to-end architectures, integration patterns, and scalable solutions across CCaaS platforms such as Amazon Connect or Genesys .

You will guide development teams, ensure adherence to best practices, and collaborate closely with business architects and delivery managers to deliver secure, and high-performing solutions in international projects.

What we offer

• Lead international CCaaS projects with AI and cloud technologies
• Directly influence architecture , design, and delivery of modern contact center solutions
• Collaborate with a highly skilled, global team of architects, developers, and consultants
• Exposure to cutting-edge DevOps, cloud, and AI integration practices
• Competitive compensation, benefits, and flexible working arrangements

,[Design end-to-end CCaaS architectures, including integrations with WFM, ticketing systems, CRM, and AI components , Define integration patterns and scalable solutions across cloud contact center platforms , Provide technical leadership and guidance to development teams , Ensure solutions meet security, performance, and scalability standards , Conduct code reviews and oversee infrastructure-as-code deployments (Terraform, CloudFormation, etc.) , Collaborate with business architects, delivery managers, and stakeholders to align technical solutions with business requirements ] Requirements: Genesys, AI, Cloud, CloudFormation, CD pipelines, Stakeholder management, DevOps, Terraform