IPOST Clinical Community Analyst

IPOST Clinical Community Analyst

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.

ICON is seeking an iPOST Clinical Community Analyst to join our global Investigator Portal Operations Team.

This role is focused on supporting investigator and site engagement across clinical trials through the management of study-specific investigator portals. Working closely with study teams, site personnel, vendors, and internal stakeholders, you will help deliver effective communication, engagement strategies, and portal operations that enhance the study site experience throughout the trial lifecycle.

We are interested in speaking with individuals who have experience working within clinical research and have hands-on experience using investigator portals or similar site engagement platforms. Experience may have been gained from a CRO, pharmaceutical, biotechnology, sponsor, site, or vendor environment.

Key Responsibilities

• Manage investigator portals from study start-up through study close-out and archiving.
• Partner with study teams to develop and implement site engagement and communication strategies.
• Create, maintain, and publish portal content including news posts, communications, surveys, forms, dashboards, and study resources.
• Coordinate portal launches and ongoing portal activities with study teams and external vendors.
• Support portal user management and provide business support to stakeholders.
• Lead and facilitate meetings with study teams related to portal planning, implementation, and ongoing study conduct.
• Monitor portal activity and engagement, identifying opportunities to improve the site experience.
• Investigate, track, and resolve portal-related issues, escalating when appropriate.
• Contribute to process improvements, training activities, operational documentation, and best practice development.
• Support broader site engagement initiatives and technology-related projects as required.

What We're Looking For

• Degree in Life Sciences, Health Sciences, or equivalent relevant experience.
• Experience working within clinical trials or clinical research.
• Experience using investigator portals or similar clinical technology platforms that support study sites and investigators.
• Strong understanding of clinical trial processes and study conduct.
• Excellent organisational and project coordination skills with the ability to manage multiple activities simultaneously.
• Strong written and verbal communication skills.
• Experience creating communications, newsletters, site-facing content, or engagement materials.
• Advanced Microsoft Office skills, including the ability to analyse and present information effectively.
• Ability to work successfully within global, cross-functional teams.

Preferred Experience

• Experience supporting global or multi-regional clinical trials.
• Experience working directly with study teams, investigators, sites, or clinical technology vendors.
• Experience delivering training, onboarding, or user support.
• Knowledge of site engagement strategies and change management principles.
• Additional language skills would be advantageous.

What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

Are you a current ICON Employee? Please click here to apply