Customer Service Specialist with Dutch & French & English

Shape the future of customer experience in a newly created role. Work your way - remotely, hybrid, or from the office.

About Our Client

Our client is an international company employing thousands of people worldwide, focused on delivering innovative solutions that have a real impact on people's everyday lives.

Job Description

• Act as a key contact for customers, providing professional support in Dutch, French, and English.
• Oversee the end-to-end order life-cycle, ensuring orders are processed accurately and efficiently.
• Respond to customer inquiries regarding products, deliveries, order status, and other service-related matters.
• Work closely with internal departments, including Sales, Supply Chain, and Marketing, to ensure a seamless customer experience.
• Investigate and resolve customer issues while maintaining high service quality standards.
• Monitor incoming requests and ensure timely completion in line with agreed service levels.
• Support initiatives aimed at improving customer satisfaction, operational efficiency, and service performance.
• Build positive relationships with customers and internal stakeholders across multiple countries.

The Successful Applicant

• Fluency in Dutch, French, and English .
• Initial experience in Customer Service, Customer Support, Order Management, Operations, or another customer-facing role.
• Strong communication and relationship-building skills.
• A solution-oriented mindset and the ability to handle multiple priorities effectively.
• Excellent organisational skills and attention to detail.
• Confidence working in a dynamic, international environment.
• Experience with order management processes will be considered an advantage.

What's on Offer

• A newly established role with the opportunity to make a real impact from day one.
• Flexible working arrangements, including the possibility of 100% remote work from anywhere in Poland.
• An attractive benefits package supporting your health, well-being, lifestyle, and long-term financial security.
• Access to employee well-being initiatives, sports and lifestyle programs, and opportunities to participate in employee ownership schemes.
• A collaborative international environment where your ideas are valued and professional growth is actively encouraged.
• Career development opportunities within a global organisation focused on innovation and continuous improvement.