Service Delivery Manager - Integration Platform Operations

• 6-8 years of experience in service delivery management
• Proven expertise in operational service ownership and incident management
• Strong knowledge of ServiceNow, particularly Human Resource Service Delivery
• Experience managing major incidents and leading recovery efforts
• Solid understanding of problem management and root cause analysis
• Background in change and release coordination
• Ability to work on-call rotation, including off-hours and weekends
• Experience with integration platform services and 24/7 operational environments
• Strong leadership skills during high-pressure situations
• Excellent communication and stakeholder management abilities

Contract Type: 6 Months

• Take ownership of 24/7 service delivery for integration and platform services
• Lead critical incident response and act as backup to Head of Global Integration Platform
• Join a company investing in operational excellence and service stability
• Work with ServiceNow and manage end-to-end operational processes
• Be part of an on-call rotation supporting business-critical systems

Company Overview

Our client is a technology-focused organisation operating in Warsaw, committed to delivering stable and reliable integration platform services. They maintain high operational standards across their service delivery function, ensuring 24/7 availability for business critical systems. The company values proactive problem-solving, technical leadership during incidents, and continuous service improvement. With a focus on operational excellence, they provide their teams with the tools and support needed to manage complex integration environments effectively.

They are now seeking an experienced Service Delivery Manager to take ownership of their integration platform operations and ensure seamless service delivery across all operational processes.

Position Overview

As Service Delivery Manager, you will own end-to-end service delivery for integration and platform services, ensuring operational stability around the clock. This role places you at the heart of incident management, problem resolution, and change coordination. You'll lead critical incidents, drive root cause analysis, and act as backup to the Head of Global Integration Platform from an operations perspective. Your work will directly impact service availability and business continuity, making this a pivotal position within the operational team.

Benefits

While specific benefits details are being finalised, you'll join an organisation focused on operational excellence and service stability. You'll work within a team that values technical expertise, proactive problem-solving, and collaborative incident response. This role offers

the opportunity to take ownership of critical services and develop your leadership capabilities in a fast-paced operational environment.

,[Own end-to-end service delivery for integration and platform services , Ensure 24/7 operational stability across all integration systems , Manage incident response, including major incident handling and coordination , Lead problem management activities and conduct root cause analysis , Coordinate change and release management processes , Take direct leadership during critical incidents to ensure rapid recovery , Participate in on-call or escalation rotation, including off-hours and weekend support , Act as operational backup to Head of Global Integration Platform , Minimise business disruption through proactive service management , Oversee ServiceNow Human Resource Service Delivery processes ] Requirements: ServiceNow, Stakeholder management, service delivery management