Senior IT Service Specialist

Expected, Citrix, VMware, Microsoft Azure, Salesforce, Jira, Confluence

Optional, ITIL

Operating system, Windows

About the project, We are looking for a Senior IT Service Specialist to provide on-site IT support for our customer's Warsaw office. The role combines 1st and 2nd line support responsibilities across infrastructure, cloud services, business applications, and end-user devices. You will support day-to-day IT operations, incident resolution, onboarding and offboarding activities, IT asset management, and office infrastructure while collaborating closely with global IT teams., , The ideal candidate is service-oriented, proactive, and experienced in supporting enterprise users in an international environment.

Your responsibilities, Provide 1st and 2nd line IT support for internal users., Troubleshoot hardware, software, network, and application issues., Support desktops, laptops, mobile devices, printers, peripherals, and meeting room equipment., Manage incidents, service requests, and request fulfillment activities., Perform onboarding and offboarding of employees., Maintain IT asset inventory and lifecycle management., Support office IT infrastructure, office moves, refurbishments, expansions, and relocations., Respond to outages and critical incidents., Create and maintain technical documentation and knowledge base articles., Work with Jira, Confluence, and ITSM platforms., Collaborate with global IT teams across different regions and time zones., Occasionally travel to other EMEA offices when required.

3+ years of experience in an IT Service Specialist, IT Support, or similar role., Experience providing 1st and 2nd line support., Strong experience supporting infrastructure, cloud services, and business applications., Experience supporting Windows desktops, laptops, mobile devices, printers, and peripherals., Strong knowledge of Microsoft technologies and platforms., Experience with Citrix., Experience with VMware., Experience with Microsoft Azure., Experience with Salesforce., Experience with incident management and request fulfillment., Experience with IT asset management., Experience with onboarding and offboarding processes., Experience with office IT infrastructure support., Experience with ITSM tools, Jira, and Confluence., Strong documentation skills., Experience working with international IT teams., Fluent English., Polish is highly preferred.

Optional, ITIL Foundation certification (or higher)., Experience supporting multinational office environments., Experience with office expansions and infrastructure projects.

This is how we work on a project, documentation, issue tracking tools, testing environments

Benefits, sharing the costs of sports activities, private medical care, sharing the costs of professional training & courses, remote work opportunities, flexible working time, integration events

We encourage qualified candidates to apply via the application form. Applicants will be considered on the basis of their skills and experience.

YOUR ITEAMS sp. z o.o., Our business philosophy had been clarifying for a good few years, during which we gained experience in large and influential corporations. Based on well-established knowledge and best practices, we decided to build a Teal organisation in which we can fully:, , •realize our mutual passion for IT,, •professionally support our clients in this area,, •use the best standards born from our experience,, •have fun creating a harmonious community,, •stay true to our values and treat every person with respect,, •say goodbye to hierarchical treatment and lack of empowerment,, •have a smile on our lips when we think about the next Monday,

This is how we work,