AMS Practice Lead

Operating system, Windows

About the project, This is an opportunity to relaunch and shape an important service direction within LeverX/Emerline. The role offers a high level of ownership, freedom to influence the model, and real space for professional self-realization., , You will play a key role in defining how AMS will evolve, bringing your ideas into practice, and building a scalable direction with long-term impact on the business and client relationships.

Your responsibilities, Work with sales and account teams to shape AMS proposals, service models, and pricing logic., Lead regular service review meetings with clients and address escalations when needed., Define the AMS service model, including service scope, support boundaries, and delivery principles., Develop service packages, support tiers, and engagement rules for ongoing managed services contracts., Establish clear criteria for incidents, service requests, minor enhancements, and project work., Build and maintain the transition process from project delivery to AMS support., Set up and govern core service management processes, including incident, request, problem, and change management., Define SLA, escalation, and reporting standards for AMS engagements., Participate in client discussions on service scope, support model, governance, and service expectations., Identify service gaps, improvement opportunities, and account growth potential within AMS engagements., Align delivery, support, and account teams around roles, responsibilities, and ways of working in AMS., Contribute to building a scalable AMS capability, including standards, templates, and operating practices.

5+ years of experience in service delivery, managed services, application support, or similar leadership roles., Experience in building, improving, or scaling service operations in a B2B environment., Good understanding of incident, request, problem, and change management., Experience with SLA-based services and long-term client engagements., Experience working with mid-market and/or enterprise clients., Commercial awareness and experience supporting proposals, pricing, or service packaging., Ability to work across delivery, sales, and account management teams., Strong communication and stakeholder management skills., English B2+.

Optional, Experience with ITIL or ITSM frameworks., ITIL certification., Experience in outsourcing, system integration, or consulting., Experience with cloud, enterprise applications, or business-critical support services., Experience with recurring service models.

This is how we work, in house

Development opportunities we offer, intracompany training, technical knowledge exchange within the company, time for development of your ideas

What we offer, At LeverX, we have had the privilege of delivering over 1,500+ projects. With 20+ years in the market, our team of 2,200+ is strong, reliable, and always evolving: learning, growing, and striving for excellence., , We are looking for an AMS Practice Lead to join us. Let’s see if we are a good fit for each other!

Benefits, sharing the costs of sports activities, remote work opportunities, flexible working time, fruits, integration events

LeverX , LeverX is an international company and a global system integrator that combines two teams — LeverX and Emerline., , LeverX specializes in SAP implementation and customization. For over 20 years, it has been sustaining a reliable and reputable partnership with SAP. As an SAP Gold Partner and Global Strategic Supplier, the company helps companies leverage investments in SAP solutions., , Emerline has been operating as part of LeverX since 2011 and provides full-cycle software engineering services worldwide. The team has delivered over 250 projects for startups and companies in consumer and enterprise areas. LeverX has delivered over 950 successful projects for 800+ customers. The key industries include manufacturing, automotive, telecommunications, healthcare, transportation, retail, financial services, etc.

This is how we work,