Cloud Engineer - Hybrid

Our Krakow team is focused on digital marketing advertising, working on behalf of a world leader in online advertising. Our team works with existing customers to optimize their advertising campaigns. We use our sales skills and product knowledge to support the advertisers reach their goals in a way that is trustworthy, transparent, and adds value.

Cloud Engineer - Hybrid

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As an English speaking Cloud Engineer, Sales Operations for TTEC Engage, you’ll be a part of bringing humanity to business. You will be hybrid between offices in Krakow and home locally.

When leading companies choose Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Cloud products.

About the Role

As a Customer Engineer, you will partner with technical Sales teams to differentiate Cloud to our customers. You will help prospective and existing customers and partners understand the power of Cloud, develop creative cloud solutions and architectures to solve business issues, engage in proofs-of-concepts, and troubleshoot any technical questions and roadblocks. You will engage with customers to understand their business and technical requirements, and present practical and useful solutions on Cloud.

Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Cloud as their trusted partner to enable growth and solve their most critical business problems. Your focus will be working with English speaking customers.

Responsibilities

• Work with the team to identify and qualify business opportunities, understand key customer technical objections, and develop the strategy to resolve technical blockers.
• Share enterprise infrastructure modernization expertise to support the technical relationship with customers, including technology advocacy, supporting bid responses, product and solution briefings, proof-of-concept work, and partnering directly with product management to prioritize solutions impacting customer adoption to Cloud.
• Work with Cloud products to demonstrate and prototype integrations in customer and partner environments.
• Guide customers through assessments of existing legacy application environments and provide recommendations on a prioritization roadmap for infrastruction and application modernization.
• Recommend integration strategies, enterprise architectures, platforms, and application infrastructure required to successfully implement a complete solution on Cloud.

Preferred qualifications:

• Experience in migrating applications and services to cloud platforms.
• Experience with networking concepts such as software-defined networking, routing, virtual private networks, load balancers and firewalls.
• Experience prospecting, and building and maintaining customer relationships from scratch, with excitement for building Greenfield territories in Enterprise accounts.
• Experience with security concepts such as encryption, identity management, access control, attack vectors, and pen testing.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• English language skills
• 2 years of experience with cloud native architecture in a customer-facing or support role.
• Experience with cloud infrastructure engineering, on-premise infrastructure engineering, virtualization, or containerization platforms.
• Experience working with digital native clients.
• Experience engaging with, and presenting to, technical stakeholders and executive leaders.

Apply Today

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TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don't take our word for it - check out some our women in leadership and diversity awards on TTECjobs.com.

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