Infrastructure Monitoring Analyst (with French)

Informacje o pracy

Nr referencyjny

1734/26/PS

Stanowisko

Infrastructure Monitoring Analyst (with French)

Obszar zawodowy

IT

Typ pracy

praca stała

Forma świadczenia pracy

stacjonarna

Typ kandydata

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Kraj

Polska

Województwo

śląskie

Miasto

Katowice

Obowiązki

Your role
You will be responsible for keeping a close watch on all key IT systems, carrying out routine checks, and reacting swiftly to any alerts and incidents. The role includes also handling initial troubleshooting for infrastructure issues.

Your tasks
24x7 monitoring of ticketing tools, applications or monitoring tool consoles and take actions as per defined process
First level troubleshooting and resolution of Auto generated incidents for Server,
Database, Storage and Network technologies (PP, PM, P4 priority)
Perform Daily Health Checks and taking actions as per defined process if any anomalies found
Handle deployments on prod environment
Call-out or escalate to LM or other stakeholders in case of any incident as per defined process
Coordination, cooperation and follow up with resolving teams and internal and external stakeholders
Prepare and send daily, weekly or monthly operations or status reports and present data in front of external stakeholders

Wymagania

Języki

francuski

C1 - zaawansowany

Inne wymagania

Your profile
Very good verbal and written French language (C1 level or higher) and English at a communicative level (B2 level or higher)
Customer support experience and customer - focused attitude
Very good IT knowledge: especially about ServiceNow- proficient level, and Linux- at least intermediate level
Good interpersonal and communication skills
Experience Infrastructure Monitoring or IT Support area and in dispatching of tickets, providing training for new joiners and reporting

Warunki zatrudnienia

Warunki pracy

What You'll love about working here
Practical benefits: private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Sports Card.
Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home thanks to HO package (including laptop, monitor, and chair). Ask your recruiter about the details.
Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.
Continuous feedback and ongoing performance discussions thanks to our performance management tool GetSuccess supported by a transparent performance management policy.

Zarobki

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Data oferty

21-05-2026

Data ważności

30-06-2026