Senior Invoice to Cash Analyst (Front Office)

Role Overview

Invoice to Cash Senior Analyst will play a key role within Front Office team, reporting directly to Associate Manager. The person in this position is responsible for performing all Invoice to Cash activities assigned to the cluster and act as main point of contact for local teams. This requires strong stakeholder management skills and ability to manage time and tasks in a smart way. The analyst is also required to provide support to more junior team members.

Responsibilities

• Manage end‑to‑end collections activities, ensuring timely customer payments through proactive outreach (phone/email) and adherence to defined collection strategies.
• Monitor and maintain assigned customer portfolios, including account reconciliations, balance accuracy, and close coordination with Back Office teams.
• Collaborate cross‑functionally with Customer Service, Pricing, and Sales to resolve issues, provide portfolio updates, and support collection outcomes.
• Lead dispute management activities by working closely with commercial teams to investigate and resolve invoice discrepancies in a timely manner.
• Support credit management processes by partnering with the Credit team to ensure appropriate credit limits and prevent order blocks.
• Drive bad debt reduction initiatives, including active follow‑up on overdue accounts and preparation of bad debt assessments based on portfolio insights.
• Contribute to continuous improvement initiatives within the O2C process, ensuring updates to procedures and maintaining accurate process documentation.
• Ensure compliance with internal controls and audit requirements, maintain accurate customer master data, and prepare regular and ad‑hoc reports while supporting broader Invoice to Cash functions as needed.

Qualifications – Required

• BS/BA in Business Administration, Accounting, Finance or related field.
• Between 2 and 4 years of Invoice to Cash experience.
• Advanced MS Office skills.
• Fluent spoken and written English.
• Experience on collection‑related systems (SAP, Oracle, AR Cloud solutions or others).

Qualifications – Preferred

• Additional language(s).