ServiceNow Architect (Warsaw, 80% remote) - EU Public Organisations

ServiceNow Architect (Warsaw, 80% remote) – EU Public Organisations

Profile: ServiceNow Architect (ServiceNow platform, design, architecture) - Level Advanced.

Securiy Clearance: Is required (security screening procedure must be initiated within first 45 days of assignment) - CONFIDENTIEL UE/EU CONFIDENTIAL.

Place of performance: Frontex Headquarters - On-site service provision - intramuros 20% + extramuros 80%.

Travel: Not foreseen.

Duration of the mission: 50 months.

Minimum Requirements

• Minimum education level: Level 4.
• Minimum English language skills (CEFR): C1.
• Minimum IT relevant professional experience: 8 years.
• Minimum experience at similar position: 3 years.
• Required certificates: ServiceNow Certified System Administrator certificate or equivalent.

Knowledge and Skills

Knowledge

• Excellent practical hands‑on experience designing ServiceNow platform solutions (experience with on‑prem will be advantageous).
• Excellent practical hands‑on experience administering and maintaining ServiceNow platform will be advantageous.
• Excellent practical knowledge of ServiceNow products portfolio.
• Excellent practical knowledge of Service Management.
• Excellent practical hands‑on experience using systems modelling tools like Sparx Enterprise Architect, Aris Architect or others.
• Experience in creating technical documentation including technical design documents.
• Knowledge of key technologies for ServiceNow integration (Web Services, SSO, LDAP, REST, etc.).
• Well understanding of complex information systems and their interoperability.
• Knowledge of IT security standards.

Skills

• Very strong sense of responsibility.
• Accuracy and attention to details.
• Open minded, excellent troubleshooting, analytical and problem solving skills.
• Very good organizational skills.
• Very good communication skills.
• Supportive and helpful personality with co‑operative and service oriented attitude.
• Ability to work in stressful environment with minimal supervision.
• Forward looking with a holistic approach.
• High level of motivation and initiative.

Typical Tasks and Responsibilities

ServiceNow platform architecture design

• Setting standards in scope of design, development, quality and testing.
• Designing and communicating platform architecture.
• Designing interoperability and interfaces with other systems.
• Designing development of organizational wide service management capabilities.
• Transferring business, users and technical needs into architectures.
• Mapping business goals, project benefits, priorities, components, system features.
• Preparing system documentation and provides presentations.
• Selecting and evaluating technologies.
• Collecting and interpreting system metrics.
• Optimizing system from performance, security and quality points of view.

ServiceNow platform related business analysis

• Assessing internal customers’ expectations related with the use of ServiceNow platform.
• Gathering, analysing and assessing business needs and users’ requirements.
• Translating business requirements into optimal technical solutions.
• Ensuring that proposed solutions are in line with business requirements and architecture design.
• Presenting proposed technical solutions to different types of audience.

Supporting ServiceNow platform project management

• Supervising implementation of organizational wide service management capabilities based on ServiceNow.
• Supervising ServiceNow development and improvement projects in close cooperation with ServiceNow Architect and ServiceNow Developers.

ServiceNow platform improvements

• Providing recommendations to business requirements and technical designs.
• Supporting ServiceNow Architect and ServiceNow Developers in designing of solution architecture and development.
• Supporting other teams in risk management, disaster recovery, security management, etc.
• Maintaining up to date solution documentation including technical documentation, Standard Operating Procedures (SOPs), user manuals, knowledge base articles etc.
• Other specific duties as assigned by team leader.