Support Engineer with German

Support Engineer with German

Miejsce pracy: Opole

Technologies we use

Operating system

• Windows

Your responsibilities

• Provide support to clients (via email and phone) regarding technical issues: password reset, Internet connectivity issues, emailing options, troubleshooting hardware, software issues
• Log remotely to the client's computer and help them solve software issues;
• Document issues that you deal with on a daily basis into the ticketing system;
• Troubleshoot hardware, software and network related issues;
• Escalate problems to the next level of support when necessary;
• Help the client with all the necessary information.

Our requirements

• German - Advanced level (min. C1, C2 preferred);
• Fluent English;
• Motivation for learning new information;
• A team player that shows adaptability and perseverance in managing a good working relationship with clients and colleagues;
• Willingness to help people in having continuity in their computer-based activity;
• Strong written and oral communication skills;
• Able to communicate problems/issues to customers in a non-technical manner;
• Previous successful customer service experience is considered an advantage.

What we offer

• You will find here not only a challenging and interesting workplace, but also a rewarding work experience with benefit package including:
• Private medical subscription;
• Soft skills and technical training for current and emerging products and technologies;
• A monthly budget for flexible benefits program (eg. Multisport card, hotel bookings, shop vouchers etc.);
• Special referral bonuses for recommending qualified candidates;
• Hybrid or remote work model, depending on the location and project;
• Up to 4 days of extra vacation;

Stefanini NV

We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology. We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations. Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all. Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients. We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects. More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses. If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place. We want to inform you that there are currently scams targeting job seekers by falsely using our company's name, Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused. Please remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information, please disregard them. If you suspect you've been targeted, please contact us immediately. Key Points to Remember: * Legitimate job offers only follow interviews conducted with our hiring managers or clients. * We will never ask for payment at any stage of the recruitment process. Stay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation!