Account Manager (PL) Zdalnie / Polska

The most important part starts once the contract is signed — keeping and growing the relationship so that the customer actually realises the savings and improvements we promised. We are looking for an Account Manager to take over a portfolio of Polish customers: day-to-day support, spotting new areas to improve, and ownership of renewals.

What you will do

• Day-to-day care of the portfolio of customers in Poland running Factory Brain.
• Regular reviews of customer operating results, and recommendations on how to get more out of the system.
• Diagnosing operational problems at the customer and proposing solutions based on what the product can do.
• Working with the product team to pass on customer needs and feedback.
• Running renewals and contract expansions, including upsell of new modules.
• Building long-term relationships at the operational and managerial level.

What we are looking for

• At least 2 years as an Account Manager, in Customer Success or a comparable B2B role.
• Ability to manage a customer portfolio independently and to own retention.
• Understanding of operational processes in production, warehousing or foodservice, or readiness to get up to speed quickly.
• An analytical approach to customer work — reading operational data and drawing conclusions from it.
• Strong communication skills, and the ability to build trust at different levels of the customer organisation.
• Willingness to travel occasionally to customers in Poland.

Nice to have

• Experience in catering, food production or logistics.
• Familiarity with CRM tools and the basics of working with data (Excel, SQL).
• English good enough to work with the product team.

What we offer

• A role that decides whether customers stay with us for years — your work drives retention, not just satisfaction.
• Fully flexible remote work.