Global Order Operations Specialty Accounts (w/m/d)

Global Order Operations Specialty Accounts (w/m/d)

Miejsce pracy: Warszawa

Your responsibilities

• Serve as the main contact for strategic account inquiries and provide consolidated reporting on orders and deliveries.
• Resolve customer issues related to orders, shipping, product queries, returns, and discounts.
• Ensure customer-specific requirements (e.g. bagging, booking, VAS levelling) are met per compliance agreements.
• Collaborate with Distribution, Logistics, Sales, and Merch Planning to ensure timely shipments and resolve supply challenges.
• Maintain accurate customer data and proactively communicate with internal and external stakeholders.
• Oversee external service provider performance for OM and AR activities, ensuring compliance with SLAs.
• Drive EDI implementation and support business plan execution for strategic accounts.
• Monitor cash collection performance, support legal and bad debt processes, and assist in dispute resolution and chargebacks.
• Investigate and resolve unclear remittance details and billing discrepancies.

Our requirements

• 3+ years in B2B or e-commerce customer service
• Experience with SAP or similar ERP systems (2–3 years preferred)
• Strong Excel skills (VLOOKUP, Pivot Tables, IF statements)
• Bachelor’s degree or equivalent work experience
• Experience in order management or AR; apparel industry experience a plus
• Fluent in English (written and verbal); Czech or French is a plus
• Strong analytical and data interpretation skills
• Excellent communication and interpersonal abilities
• Ability to manage multiple priorities and work independently
• Team player with a proactive, problem-solving mindset
• Detail-oriented with strong organizational skills
• Familiarity with supplier portals (e.g., Vendor Central)
• Understanding of logistics and financial operations across markets

Benefits

• sharing the costs of sports activities
• private medical care
• life insurance
• flexible working time
• corporate products and services at discounted prices
• integration events
• dental care
• retirement pension plan
• extra social benefits
• sharing the costs of tickets to the movies, theater
• holiday funds
• sharing the costs of holidays for kids
• baby layette
• employee referral program
• charity initiatives

About The Job

As a Global Order Operations Analyst, you will act as the single point of contact for strategic accounts, ensuring seamless communication and consolidated reporting on order status and delivery. You will manage the end-to-end customer order lifecycle, coordinate with cross-functional teams, and support operational execution across Order Management (OM) and Accounts Receivable (AR) processes.

This is a hybrid position based in our Warsaw office. You will be expected to be in the office three days per week, though time in office may vary depending on business needs.

Levi Strauss Poland Sp. z o.o.

Calling all originals: At Levi Strauss & Co., you can be yourself — and be part of something bigger. We’re a community of people who forge our own paths, challenge the ordinary, and work to leave the world better than we found it. We believe that our differences make us stronger. So add your voice. Make an impact. Find your fit — and your future

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