Service Configuration Manager

Service Configuration Manager

Miejsce pracy: Kraków

Technologies we use

Expected

• ServiceNow

Operating system

• Windows
• Linux

About the project

Are you an experienced ITSM professional passionate about data quality, CMDB, and ServiceNow? Join our client's team and take ownership of Service Configuration Management processes while driving continuous improvement and delivering high-quality IT services.

Your responsibilities

• Own and manage Service Configuration Management practice and CMDB
• Define, execute, monitor, and continuously improve SCM processes
• Set up, track, and report on CMDB and SCM KPIs
• Ensure accuracy and completeness of CMDB data
• Maintain up-to-date service maps and dependencies
• Align CMDB and SCM with ITSM tools (including ServiceNow)
• Develop policies and SOPs supporting SCM practices
• Support ITIL practices and contribute to a positive customer experience

Our requirements

• Minimum 5 years of IT experience, including 2+ years in a similar role
• Strong expertise in IT Service Management, especially Service Configuration Management
• Hands-on experience in implementing and managing CMDB
• Experience with ServiceNow Configuration Management and CMDB
• Proven ownership of CMDB data quality, including concrete improvement actions
• Practical experience in CI lifecycle management and governance enforcement
• Experience integrating CMDB with Change Enablement processes
• Knowledge of data source management and automated discovery tools
• Experience in service mapping and managing dependencies
• Experience in CMDB reporting and audit support
• Fluents English - at least C1

This is how we organize our work

This is how we work

• agile

This is how we work on a project

• Continuous Deployment
• Continuous Integration

What we offer

• We offer a full-time employment contract:
• Location – Kraków; work model – remote
• Stable and long-term cooperation
• Well-defined career path at the European leader in engineering & IT consulting
• Opportunity to relocate and work in different ALTEN Polska branches
• After completion of the project, opportunity to engage in a subsequent one within the company
• Introduction and cooperation with dedicated Competences Manager
• We also offer cooperation based on a B2B or Contract of mandate (UZ):
• Access to professional certifications with our technology partners (e.g. Google, ISTQB)
• Access to relevant industry events
• Access to the Knowledge Sharing Program
• Access to Referral program

Benefits

• life insurance
• remote work opportunities
• retirement pension plan
• baby layette
• employee referral program
• Medicover medical care
• Medicover dental care
• Medicover Benefits platform
• Medicover Sport card

NOTICE: We kindly inform you that we will contact the selected candidates.

ALTEN Polska

WHO ARE WE?

WE ARE A WORLD LEADER IN ENGINEERING AND IT SERVICES.

At ALTEN, we see our specialists as architects – today’s designers of tomorrow’s world.

As a leader in Engineering and IT Services, we support companies in their technological and sustainable transformation.

OVER 57,400 EMPLOYEES IN 30+ COUNTRIES, TO SUPPORT MORE THAN 6,500 CLIENTS WORLDWIDE.

We operate in all sectors: Aeronautics, Space, Defence, Security & Naval, Automotive, Rail & Mobility, Energy & Environment, Life Sciences & Health, Industrial Equipment & Electronics, Telecoms, Banking, Finance & Insurance, Retail, Services & Medias, Public Services & Government.

We carry out complex and highly technical projects throughout the value chain of the most prestigious companies worldwide.

Our motto: Building Tomorrow’s World Today!

Wszystkie informacje o przetwarzaniu danych osobowych w tej rekrutacji znajdziesz w formularzu aplikacyjnym, po kliknięciu w przycisk "Aplikuj Teraz".