Product Support Engineer

Industry: banking Client: global bank Work model: 4 days/month on-site from Warsaw, 4 days/month on-site from Cracow (Cracow can be 4 days in a row) + the rest remotely FTE: full-time (including one Saturday on-call) Project language: English Project length: 12 months contracts + prolongations (we're looking for people interested in a long-term cooperation) Assignment type: B2B We are looking to introduce and expand SRE capabilities; therefore, individuals who combine traditional production support expertise with automation and reliability engineering skills will be particularly attractive. Key Responsibilities Production monitoring and support Major incident management Incident resolution Root Cause Analysis (RCA) Problem management Service restoration Production stability improvements Change and release support Operational resilience Stakeholder management On-call support Out-of-hours support Key Requirements 2nd Line (L2) Application Support 3rd Line (L3) Production Support Production Management Application Support Engineering Production Engineering Strong SQL skills (querying, troubleshooting, data analysis) Strong Linux/Unix administration and troubleshooting experience Experience working in 24/7 production support environments Strong incident, problem, and change management experience Nice to Have SWIFT Cross-border Payments High-value Payments Real-time Payments Payment Investigations Payment Processing Platforms Correspondent Banking Treasury Payments Transaction Banking Payment Operations Experience with SRE practices, monitoring, automation, and observability tools