Account Manager (They/She/He)

Account Manager (They/She/He)

Miejsce pracy: Kraków

Your responsibilities

• Establish excellent relationships with Glovo’s partners through consistent and proactive communication, identifying their needs and building engagement (Partner’s meetings and business reviews).
• Evaluate, follow up and build reports of your portfolio and KPIs periodically. Take actions to reach your goals and company OKRs.
• Draw and execute plans, making your partners grow through Promos and Glovo Ads negotiations - sales skills are super relevant. As well as marketing activations and menu performance (selling items, AOV, Conversion Rate, cross selling and upselling).
• Ensure that Glovo has the best content by signing exclusivities with partners.
• Optimise Glovo visibility through marketing actions with our partners (using marketing kits, merchandising, etc)
• Improve Glovo’s revenue through commission renegotiation and selling assets.
• Understand, build action plans and follow up on churned and inactive partners.
• Improve operational efficiency of our partners by making sure we always deliver the best service to our customers.
• Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference

Our requirements

• At least 1 year of experience in high-performance account management or business consultancy role
• Bachelor in Business Administration, Marketing, Industrial Engineering or Public Relations is a plus. Preferably with experience in FMCG, food-hospitality or on-demand delivery industry.
• Comfortable working in a high growth and high-performance start-up with a fast pace
• Computer literate; good knowledge of Google Docs and MS Office, Excel
• Native Polish and English Advance
• Strong Commercial skills - sales experience is welcome
• Brilliant Communication and interpersonal skills
• Project management skills, highly organized and detail-oriented
• Problem solver, data-driven with an analytical approach
• An empathetic, inclusive and curious attitude

What we offer

Top-notch private medical care and insurance to keep you at your peak.

Monthly Glovo credit to satisfy your cravings!

Free Multisport Card.

Spanish or English classes.

️ The freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year and personal days off.

️5 extra days of holidays.

Enhanced parental leave.

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• life insurance
• flexible working time
• corporate products and services at discounted prices
• integration events
• meal passes

Recruitment stages

• Complete an online logical thinking assessment.
• Interview with a Talent Partner.
• Attend the Hiring Day in our local office

YOUR MISSION:

As an Account Manager, you are the heartbeat of our retail partnerships. Your mission is to ensure our partners land on the platform with a bang and stay optimized for maximum growth. You will be the bridge between Glovo and our retail partners, ensuring every operational detail is perfect and every growth opportunity is captured.

We are looking for a high-energy ‘doer’ Someone who is obsessed with details, loves solving puzzles with data, and isn't afraid to get their hands dirty to make things happen. You’ll be joining a fast-paced ride where your learning curve will be vertical.

Glovo

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 70 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

If you believe you match these values, we look forward to meeting you! At Glovo we believe that diversity adds incredible value to our teams, our products, and our culture. We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact. It's because of this that we are committed to providing equal opportunities to talent from all backgrounds. Wanna take a peek into what it's like to work at Glovo? Follow us on Instagram and like us on Facebook! Glovo is transforming the way consumers access local goods, enabling anyone to get almost any product delivered in minutes. Our on-demand logistics connect customers with independent local couriers who acquire goods from any restaurant or store in a city, as well as deliver urgent packages for a variable fee. As of 2020, we’re currently present in more than 22 countries across Europe, Latin America, Africa, and Asia. For additional information on Glovo, please visit